Choosing a career with ECMC Group means joining a nonprofit corporation with a mission to help students succeed. With a vibrant mission and values, great benefits, and strong community involvement, ECMC Group companies are an ideal team to join.
Job Summary
Under direct supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping / bringing the loan current.
Essential Duties and Responsibilities
- Makes outbound calls to students and references to counsel them on options to manage student loans and to keep / bring loans to a current status through payment, forbearance or deferment
- Communicates by telephone and / or in writing / email to borrowers to inform them of their responsibilities and the consequences of default
- Receives predictive telephone dialer system transfers and handles them within required measures
- Maintains clear, concise, and accurate documentation of borrower accounts, including all contact made and received
- Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment / deferment options available to borrowers
- Updates loan status on Loan Tracker
- Conducts internet / social media searches to locate new contact information for student loan borrowers
- Participates in work group activities to solve problems or improve processes
- Performs other related duties as assigned
Required Qualifications
- High School diploma or GED
- At least one year office / business, clerical or customer service experience
Preferred Qualifications
- 1 year experience working in a call center
- 1 year working in financial industry, including student loans, collections and / or banking
- Bilingual in Spanish and English
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ECMC Group is committed to ensuring our diverse, inclusive and equitable culture is built on a strong sense of belonging, where everyone feels seen, heard and encouraged to show up as their authentic self.
Part Time Student Loan Counselor
Under direct supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping/bringing the loan current. Makes outbound calls to students and references to counsel them on options to manage student loans and to...
General Surgeon - Part Time & Full Time Positions Available; Student Loan Repayment up to $250,000 and/or Incentive Pay
For either path you choose, you will work as a part of a multidisciplinary team, surrounded by dedicated professionals who share your values and a passion for excellence. ...
Student Worker, IT Hardware Support - Part-time, 20 hrs weekly, Weekdays
Student Worker, IT Hardware Support - Part-time, 20 hrs weekly, Weekdays. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Under the direction of a member of the IS management team, performs assigned entry level IS tasks consistent with ...
Psychiatrist - Part Time & Full Time Positions Available; Student Loan Repayment up to $250,000 and/or Incentive Pay
As part of our collaborative, multi-disciplinary health care team, you will enter a comprehensive, international system of care with no concerns about overhead expenses and malpractice insurance. ...
Nurse Extern - Nursing Students Full-time/Part-time/PRN at St Dominic Villa
Full-time, part-time and casual openings available. Benefits vary by full-time, part-time, and PRN status. Must be a nursing student who is currently enrolled in a nursing program leading to registered nurse designation. Paid Time Off and Holidays acquired from day one of hire. ...
Emergency Medicine - Part Time & Full Time Positions Available; Student Loan Repayment up to $250,000 and/or Incentive Pay
For either path you may choose, you will work as part of a multidisciplinary team, surrounded by dedicated professionals who share your values and a passion for excellence. ...
Part Time School Bus Driver
JR2813 Part Time School Bus Driver (Open). At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit...
Counselor 1 - Part-time FS WI Milwaukee
If position is categorized as on-call or part-time working hours are not to exceed 19 hours per week. Time in each responsibility will vary dependent upon location. ...
Student Services Specialist, Nursing Program Support, Employ Milwaukee Grant (Part-Time)
Advises Nursing students with class selection; assesses test scores; reviews transcript and program plans; registers students in alignment with course availability; provides entry options, curriculum, academic and performance preparation. Verifies student compliance of State CBC requirements; submit...
Part Time School Bus Driver
At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Join our team of professional...