Patient Financial Service Coordinator

Job Description

Job Description

Summary

Patient Financial Services Coordinator serves as the primary liaison between financial services and patients. Primary responsibilities include presenting and explaining financial arrangements to patients, ensuring correct information is received.

The Coordinator will work with the pre-certification team to determine insurance benefit and patient responsibility for services rendered.

This position is dedicated to providing assistance to patients with meeting their financial obligations, providing education regarding co-pays, co-insurance, deductibles and related matters.

Assists team in resolving issues regarding practice management, clinical applications and patient satisfaction. The Patient Financial Services Coordinator requires expert subject matter knowledge of payer and institute guidelines, as well as billing and collections functions.

The Coordinator will serve as a core member of the Institute training team. This position may be dedicated to a specific service area and / or may service multiple providers.

Education Requirements

High school diploma or equivalent is required.

Bachelor’s degree preferred but not required, 5 years work-related experience acceptable.

Experience

• A minimum of 5 years medical office experience to include basic knowledge of health insurance plans including Medicare and Medicaid
• Experience in healthcare revenue cycle a must
• Experience in large, complex organization or corporate structured environment.
• Experience in team motivation and strong customer service orientation.
• Experience creating and leading communications with physicians and leadership to ensure collaboration, efficiency, and service excellence

Essential Functions

• Serves the primary liaison for patient access activities including registration, insurance verification, patient check out, upfront collections, billing and medical records and provides administrative assistance to business office team.
• Primary liaison for Institute Patient Balance Collection and / or Bad Debt Collection vendor services
• Evaluates documentation to ensure that appropriate and accurate information is maintained for claim adjudication and patient balances.
• Offers payment alternatives and financial counseling as needed. Assists patients in completion of required paperwork and compliance forms.
• Remains current on specific changes and requirements related to various insurance carriers.
• Promotes Institute mission through contacts with patients, providers and general public.
• Contributes to the benefit of the Institute by developing methods and procedures which may lead to reduction in costs and improve efficiency.
• Demonstrates awareness of and responds to customer needs in a continuing effort to improve quality of service. Maintains a calm and professional demeanor at all times when talking with patients, visitors and staff.
• Maintains patient confidentiality and dignity at all times in accordance with HIPAA guidelines.
• Displays willingness and flexibility in learning new functions, achieving integration and teamwork necessary to maintain highest level of patient and provider satisfaction
• Participates in activities to improve departmental and organizational performance.
• Handles escalated / complex patient issues in accordance with Institute policies and procedures.
• Monitors and communicates trends and issues that may affect provider / patient satisfaction.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.