Urgent Interview - Systems Administrator - Location Tallahassee - FL - Onsite - Contract position.

Role : SYSTEMS ADMINISTRATOR

Location : 2415 North Monroe Street, Tallahassee, FL 32303 Onsite Local consultant 1st priority

Contract position.

3 Professional References

Job Description :

Primary Job Duties and Tasks

ServiceNow Platform Administration

Expertise in administering and maintaining the ServiceNow IT Service Management (ITSM)

platform, including configuration, customization, and administration.

Ensure the stability and performance of the ServiceNow platform by performing regular

maintenance, updates, and upgrades.

• Incident, Problem, and Change Management
• Manage and oversee the lifecycle of incidents, problems, and changes within the ServiceNow ITSM

framework.

Ensure timely resolution and documentation of incidents and problems, and effective management

of changes.

• Service Catalog and Request Management
• Develop, configure, and maintain the Service Catalog, ensuring that services are accurately

represented and easily accessible to users.

• Streamline the request fulfillment process to enhance user experience and operational efficiency.
• Configuration Management Database (CMDB)
• Maintain and optimize the CMDB, ensuring data accuracy and completeness.
• Integrate CMDB with other IT systems to provide comprehensive visibility of IT assets and

relationships.

• Workflow Design and Automation
• Design and implement automated workflows within ServiceNow to streamline IT processes and

enhance efficiency.

Collaborate with stakeholders to gather requirements and develop solutions that meet business

needs.

• ServiceNow Integration
• Integrate ServiceNow with other enterprise systems and applications using REST / SOAP web

services, APIs, and other integration technologies.

• Ensure seamless data exchange and interoperability between ServiceNow and other tools.
• Performance Analytics and Reporting
• Develop and maintain ServiceNow reports, dashboards, and performance analytics to provide

actionable insights to stakeholders.

• Monitor and analyze key performance indicators (KPIs) to drive continuous improvement.
• User Training and Support

Provide training and support to end-users and stakeholders to ensure effective utilization of the

ServiceNow platform.

• Develop and maintain user guides, training materials, and documentation.
• Compliance and Security
• Ensure that ServiceNow configurations and processes comply with organizational policies, industry

standards, and regulatory requirements.

Implement security best practices to protect sensitive data and maintain the integrity of the

ServiceNow platform.

• Project Management and Collaboration
• Manage ServiceNow-related projects from initiation to completion, ensuring timely delivery and

alignment with business objectives.

Collaborate with cross-functional teams, including IT, business units, and external vendors, to

deliver high-quality ServiceNow solutions.

• Problem Solving and Troubleshooting
• Identify, analyze, and resolve technical issues within the ServiceNow platform.
• Provide expert-level troubleshooting and support to ensure platform stability and user satisfaction.
• Continuous Improvement
• Stay current with ServiceNow features, updates, and industry best practices.
• Proactively identify opportunities for process improvement and optimization within the ITSM

framework.

Specific Knowledge, Skills and Abilities (KSAs)

Bachelor’s degree in Business Administration, Computer Science, Engineering, MBA, or related field

preferred.

• 5+ years of experience in ServiceNow IT Service Management (ITSM).
• Extensive experience in developing, supporting, and administering ServiceNow ITSM modules such as

Incident, Problem, Change, Service Catalog, and CMDB.

• Experience in working with large IT teams to execute and lead successful project implementations.
• Ability to manage ServiceNow-related projects, ensuring timely delivery and alignment with business

objectives.

Strong understanding of ServiceNow platform architecture, including configuration, customization, and

integration.

• Proficiency in scripting languages such as JavaScript, HTML, CSS, and Glide.
• Ability to effectively prioritize and execute tasks in a fast-paced, high-velocity environment.
• Strong analytical skills to identify, analyze, and resolve technical issues within the ServiceNow

platform.

• Ability to drive effective meetings : workshops, design, and problem-solving sessions.
• Ability to present ideas in business-friendly and user-friendly language; demonstrated aptitude for

working with, supporting, and communicating with users and customers.

Experience in identifying opportunities for process improvement and optimization within the ITSM

framework.

Ability to stay current with ServiceNow features, updates, and industry best practices to ensure

continuous improvement.

Experience in documenting processes, configurations, and workflows to meet compliance and

governance requirements.

Understanding of regulatory requirements and ability to ensure ServiceNow configurations and

processes comply with organizational policies and industry standards.

Ability to provide training and support to end-users and stakeholders to ensure effective utilization of

the ServiceNow platform.

Experience in developing and maintaining user guides, training materials, and documentation.

Education and Certifications :

Bachelor’s or Master’s Degree in Business Administration, Computer Science, Information Systems, or other related field.

Or equivalent work experience. (Required)