Job Description
Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.
We are looking for a seasoned, service-minded designer to help us envision what a simple, trusted, and connected experience looks like for our customers across spaces & products in health & wellness.
As a designer, you will partner closely with product managers and other designers. You will represent & advocate for customers & associates by providing experience design strategy in a defined space and staying involved in the end-to-end process of execution.
Qualifications (Non-Negotiables)
- Hands-on service design experience in a multi-product ecosystem is a MUST.
- Have work samples for journey mapping & service blueprinting real work experience.
- Can do attitude / Growth mindset : up for challenges.
Nice-to-haves
- Bonus if you have working experience in any of the following :
- Experience in healthcare industry.
- Experience in understanding & documenting workflows across digital platforms.
- Communication Strategy.
- Digital Product Strategy.
- Quant and / or qual research skills.
- Creative Writing.
- Digital Marketing Experience.
- Analytics.
Key Responsibilities
- Improving digital healthcare experience for customers & associates.
- Creating Omni-Channel Customer Journeys.
- Presenting & storytelling to get cross-functional engagement & buy-in.
- Prioritizing problems and opportunities with stakeholders to make things happen.
- Design, present, and deliver the service blueprint.
- Discover, visualize, and communicate existing services via research, prototype, journey map, and service blueprint.
Skills : service blueprinting, creative writing, digital product strategy, journey mapping, healthcare industry, analytics, blueprint, digital platforms, strategy, research skills, communication strategy, research, digital marketing, service design, healthcare.
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