Home Health Administrative Specialist

Always Best Care :

We are a compassionate agency dedicated to supporting clients, families, and caregivers in providing the best in-home care services.

We are currently seeking an organized and detail-oriented Administrative Specialist to coordinate all communications between the agency, clients, and visitors.

If you thrive in a dynamic environment and enjoy helping others, we want to hear from you!

Job Summary :

The Administrative Specialist plays a crucial role in ensuring smooth communication between the agency and visitors, whether over the phone or on-site.

You will provide general information to clients and internal employees while performing a variety of clerical and administrative tasks to support our team.

Key Responsibilities :

• Answer, transfer, and place calls and emails, maintaining detailed communication logs.
• Welcome and direct visitors and clients.
• Assist the Scheduler in organizing caregivers' shifts daily.
• Respond to inquiries from clients, prospective clients, vendors, applicants, and caregivers.
• Handle and organize all incoming and outgoing mail and packages.
• Provide general information and forms to visitors and ensure completed forms are forwarded appropriately.
• Provide clerical support to the Recruiter by managing applicant leads.
• Train new employees on caregiving techniques.
• Travel to client locations to assist with caregiver introductions, supply deliveries, and obtain field documentation as required.
• Maintain and update caregiver files to ensure documentation accuracy.
• Act as a liaison for client updates, issues, and progress.
• Comply with safety and infection control protocols.

Qualifications :

• Education : A high school diploma or GED is preferred.
• Experience : A minimum of three years of caregiving experience is preferred.
• Bilingual in English and Spanish

Skills :

• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office and other general computer skills.
• Ability to apply basic mathematical concepts.
• Valid driver's license and willingness to travel (up to 50% of the time).

Certifications :

CNA certification and EMT training are preferred but not required.

Key Competencies :

• Attention to Detail : Ability to manage multiple tasks, prioritize effectively, and create detailed action plans.
• Service Orientation : Actively seeking ways to assist clients and team members.
• Teamwork : Effective collaboration with coworkers and ability to build strong working relationships.
• Time Management : Strong organizational skills with the ability to meet deadlines.
• Physical Demands and Work Environment :
• The position requires sitting for prolonged periods while using a computer.
• Must be able to lift up to 25 pounds occasionally.
• Exposure to bodily fluids and common household cleaners is expected 25% of the time.
• Personal protective equipment is required during interactions with clients.

Why Join Us?

Make a positive impact on clients and their families, be part of a supportive and dedicated team, and have the opportunity to grow within the organization!

Job Type : Full-time

Pay : $14.00 - $16.00 per hour

Expected hours : 40 per week

Schedule :

• 8-hour shift
• Day shift
• Monday to Friday
• Morning shift

Work Location : In person