Search jobs > New York, NY > Technical team lead

Technical Support Team Lead

VirtualVocations
New York, New York, United States
Full-time

A company is looking for a Team Lead, Technical Support to oversee a team of technical support engineers and manage customer interactions.

Key ResponsibilitiesLead a team of Tier 1, 2, and 3 support engineers, ensuring timely resolution of customer issuesProvide assistance to customers through various support channels and troubleshoot reported problemsMentor team members and assist with training new hires on support processes and policiesRequired Qualifications3+ years of experience in a software application support role, preferably in ELM, GRC, Immigration, or Human Resources softwareBachelor or Master of Science in Computer Science / Engineering or relevant experience requiredHighly dependable and professional with a positive attitudeExperience in managing and motivating a teamParticipation in annual performance management processes

4 days ago
Related jobs
Promoted
Rabobank
New York, New York

The Wholesale Corporate Client Support Team (WST) Team Lead will provide middle office support the Project Finance business in all aspects of their portfolio from closing new transactions to monitoring performance. A newly created role within Wholesale Banking Client support to lead a small middle o...

Promoted
VirtualVocations
New York, New York

A company is looking for a Red Team Penetration Tester - Technical Lead (Hybrid or Remote Work Schedule). ...

Promoted
WSP
New York, New York

Work as an individual or as part of a cross-functional team to execute project work; occasionally leading tasks and Drafting/Design Support staff on technical assignments. WSP is currently initiating a search for a Lead CADD Technical Engineering Support Specialist for any of our WSP offices. Provid...

Promoted
VirtualVocations
Queens, New York

A company is looking for a Lead Technical Support Engineer to deliver exceptional post-sale support for customers using their SysTrack platform. ...

MetroPlusHealth
New York, New York

The Desktop Support Team Lead is also responsible for the day-to-day operations of the desktop support team, ensuring an effective and efficient level of IT Support is provided within the desktop support environment for resolving IT related issues or problems. Reporting to the Manager of Help Desk, ...

Promoted
VirtualVocations
New York, New York

A company is looking for a Support Team Lead to manage the Product Support team and ensure high-quality customer service. ...

Synerfac Technical Staffing
New York, New York

The Team Lead plays a crucial role in leading a team of technicians to deliver exceptional HVAC services to our clients. Demonstrate proficiency in troubleshooting HVAC systems, providing technical support and training to team members as needed. National Provider of Mechanical, Electrical, Plumbing ...

Via
New York, US

As a Partner Support & Operations Team Lead, youll manage a team of high-performing contributors & provide consistently outstanding support to Vias partners (cites, local authorities, private operators, private corporations) who power mobility & transportation networks with our technology. Manage a ...

Federal Reserve System
New York, New York

Act as technical leader and subject matter expert, guiding the team's technical decisions, and supporting the squad architect in maintaining architecture, and design choices. Deep technical domain knowledge and experience leading high performing technical teams. Your role as the Technical Team Lead ...

Pioneer Data Systems
New York, New York

Our client, a world-leading Pharmaceutical Company in New York, NY is currently looking for an Facilitation Support Team Lead to join their expanding team. Job Title: Facilitation Support Team Lead. Facilitation Support Team Lead. Lead workshops with stakeholders to ideate on Client ideas, and co-cr...