Senior Commercial Loan Servicing Specialist

Job Summary

Responsible for performing a variety of activities to support the more complex commercial loans in the Bank’s portfolio.

Loans include but are not limited to : Syndication / Participation, SWAPs, SBA, Foreign Currency, Letters of Credit and real estate.

Functions include research and analysis of boarding data and maintenance transactions for completeness and consistency with the signed loan documents.

Interact with internal and external customers handling the more complex customer inquiries and requests. Perform all duties in accordance with the company’s policies and procedures, all .

State and federal laws and regulations, wherein the company operates.

Responsibilities

• Ensure assigned loans are boarded and funded in compliance with department service level agreements.
• Process incoming and outgoing wires, non-monetary / maintenance transactions, and payments from payment reserve accounts.
• Research and analyze problems and provide resolutions in a timely manager.
• Process transactions for special assets loans, such as non-accrual, delinquent and charged-off loans.
• Reconcile general ledger and call back daily work.
• Provides effective customer service and assists in resolving problems within given authority; escalates when appropriate.
• Responds to written and phone inquiries from customers and internal personnel relative to account balances and payoff requests.
• Operates computer terminal or personal computer to process loan activity, determine balances and resolve problems within given authority.
• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values;

accepts responsibility for own actions.

• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions.

The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

Performs other duties and projects as assigned.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation.

If you require reasonable accommodation as part of the application process please contact Talent Acquisition Partner.

Qualifications

• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following : Regulation Z (Truth in Lending Act), Regulation B (Equal credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA).
• Senior level of work experience, knowledge and training in all loan servicing activities and terminology.
• Intermediate knowledge of related state and federal banking compliance regulations and other Bank lending policies.
• Effective organizational and time management skills.
• Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to : Word, Excel, PowerPoint and Outlook.

Experience with Fiserv Premier a plus.

• Intermediate typing skills to meet production needs.
• Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals, locate routine mathematical errors;

compute rate, ratio and percent.

• Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to understand and follow basic instructions and guidelines.
• Ability to complete routine forms, use existing form letters, and / or conduct routine oral communication.
• Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone.
• Ability to work with general supervision while performing duties.
• High School Diploma or equivalent work experience
• Bachelor’s Degree preferred
• A minimum of 8+ years of related experience / training in loan servicing within the financial services industry

Salary Range : $55,560.00- 76.100.00 USD; Final salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with geographic / market data.