Product Enablement & Servicing Project Manager II - Payments - Senior Associate

Job Description

Job Description :

You are a strategic problem solver with innovative ideas on managing the life cycle of a project. You have found the right team

Merchant Services is the global payment processing business for JPMorgan and is a leading provider of payment, fraud, and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

As a Product Enablement & Servicing Program Project Manager II within the Merchant Services Product team, you will be responsible for the comprehensive program management of features throughout the Product Development Life Cycle (PDLC), with a particular emphasis on delivery to the end-user community.

Your role will involve gaining a deep understanding of the end-user support teams that handle merchant inquiries within a centralized payments client service organization.

You will actively participate in the PDLC as features are introduced, identifying impacted teams, setting expectations based on operational impacts, and coordinating the delivery schedule and transition timing to ensure a smooth handover to the operational teams.

You will also develop a thorough understanding of the PDLC process, including intake, discovery, portfolio business review (PBR), and quarterly business review (QBR), and the operational enablement and readiness requirements.

Monitoring schedule and scope changes that impact ongoing work to keep end-user teams informed will be a key part of your role.

Additionally, you will be accountable for managing risk and issue identification, reporting, and follow-ups until resolution

Job Responsibilities

Support teams in defining end to end scope and needs across the entire servicing organization, including impacts on operations.

Manage early intake and definition.

• Own and drive end to end project management of features are nearing technical delivery and operational impact. Manage transitions at critical points in the lifecycle.
• Support end user forums agenda development and facilitate meetings
• Manage JIRA boards for partners to ensure details follow required standards to ensure that information needed at transition is ready in a timely manner.
• Ensure you have detailed understanding to represent operational and business readiness in APR Status forums, take action items back to team, and ensure resolution.
• Ensure that epics meet minimum viable epic requirements, review regularly and work with teams to obtain details / ensure planning for future
• Communicate with management and develop effective presentations and project update materials suitable for senior leaders and resolve issues through broad decision making
• Monitor aligned projects and backlog, evaluate progress and quality, manage issue resolution Identify potential blockers or obstacles and escalate issues as needed
• Actively invest in building rapport with peers and stakeholders
• Demonstrate strong interpersonal and influencing skills, including the ability to work with colleagues at all levels and achieve goals without direct controls over resources

Required qualifications, capabilities, and skills

• Extensive experience (5+ years) as product owner, project manager, or technology portfolio manager for complex products / projects / organization
• Advanced experience working with Jira including dashboard development and working with teams that use JIRA to manage workload.
• Experience with product development processes, project management and understanding of the product development life cycle
• Self-starter with strong initiative, desire to build efficiency, and a style that fosters teamwork and collaboration across stakeholders and partners at all levels
• Possesses excellent verbal and written communication skills. Able to describe the desired outcome, or story in such a way that is clear to the audience.

Know your audience, and anticipate information needs.

• Ability to manage multiple projects with varying management level stakeholders Adaptable in a consistently fast changing environment, with the ability to quickly learn new processes.
• Distinctive problem-solving skills; ability to break down and bring structure to complex problems
• Ability to influence across business lines, cultures and functions; drive results without direct control
• Flexibility and ability to pivot when business priorities or organizational structures change

Preferred qualifications, capabilities, and skills

Strong knowledge of software product development lifecycle with exposure to payments / merchant service business

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.

P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability / Veterans

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services.

The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries.

We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.

Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.