Position Title : Software Support Specialist (Overnight) Location : Iowa City, IA (On-Site Required) Reports to : Software Support Supervisor Status : Full-Time, Non-Exempt, Hourly Shift : Overnight, Times to Be Determined Overview Leepfrog Technologies, Inc.
provides its CourseLeaf software to more than 500 of the nation's most academically complex colleges and universities to manage their academic catalogs, curriculum, section scheduling, registration, and syllabi management.
The Overnight Support Specialist is primarily responsible for maintaining a channel of communication by addressing requests submitted by CourseLeaf clients.
This position is designed to support our international clients and requires work to take place during nights and / or weekends.
The Overnight Support Specialist will efficiently manage client communication, assign and follow through with client requests and efficiently troubleshoot software and hardware issues.
What You'll Do Maintain outstanding customer service by identifying, troubleshooting, and prioritizing issues to determine next steps and if client requests should be queued or immediately addressed / escalated.
Identify and correct rudimentary configuration problems and development issues resulting from a quickly evolving standard.
This includes easily identifiable software issues and code irregularities. Answer phone calls, collect and interpret requests into individual Support tasks through our internal ticketing system;
creating and updating tasks. Respond (alongside the Support Team) to CourseLeaf Support email inquiries in a timely, organized and informed fashion.
Support the rolling-out of new catalog editions for existing clients, and publish updates as requested. This includes generating PDFs of client catalogs.
Provide after-hours assistance with system and network administration duties, including but not limited to : resetting equipment, basic hardware configuration, troubleshooting and resolving problems, and reporting on system status.
Overnight Software Support Specialist
Position Title: Software Support Specialist (Overnight) Location: Iowa City, IA (On-Site Required) Reports to: Software Support Supervisor Status: Full-Time, Non-Exempt, Hourly Shift: Overnight, Times to Be Determined Overview Leepfrog Technologies, Inc. The Overnight Support Specialist will efficie...
Software Support Specialists
The Software Support Specialist is primarily responsible for maintaining a channel of communication addressing all requests submitted by CourseLeaf clients. The Software Support Specialist will provide feedback and recommendations in seeking solutions to issues while maintaining the highest client s...
Delivery Driver - No Experience Needed.
S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. ...
Cake Decorator and Cashier
The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes.The Guest Service Representative is the first point of brand contact in our bakery and serves in a...
Customer Service Representative - State Farm Agent Team Member
As a Customer Service Representative - State Farm Agent Team Member with Chad Burtch - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help peop...
Restaurant Team Member - Cashier, Server
We’re hiring immediately for restaurant .At Noodles, our mission is to always nourish and inspire every team member, guest, and community we serve.Join our amazing team, make new friends, have fun, and develop your career!.We’re so confident that you’ll love our food, we’re o...
Warehouse Associate
Performs a variety of tasks within the warehouse operation. Perform general warehouse and production service duties. ...
Remote Insurance Customer Service Representative (Unlicensed)
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Project Manager Clinical Trials
VIDA is seeking a Clinical Trial Project Manager to act as project lead for global clinical trials using medical imaging. Coordinate and manage project start-up, project maintenance, and project close-out activities;. Maintain ongoing Sponsor contact for project-specific issues by serving as primary...
Car Delivery Driver
As a Car Delivery Driver at our. SOME OUR SWEET DELIVERY DRIVER PERKS:. WHAT WILL I DO AS A DELIVERY DRIVER?. Boots on the ground!", and the main face that our Insomniacs see outside of the bakery! You give the word "Delivery" a whole new meaning by delivering the Cookie Magic to our fans wherever t...