Job Overview
Meet group coordinator / host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable.
Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc.
Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance.
Responsibilities
Checks all meeting room set up details and that all rooms are show room ready.
Creates delighter ideas to give to clients.
Goes to BEO / Pre-Conference meetings to understand the meetings needs each day.
Assist Delivering Personalized Service to Guests
Develop Close Professional Relationships with Group Contacts and Exceed Expectations.
Assist Communicating Planning Meeting Sites to Ensure All Function Space and Related Public Space is Always Kept Clean and u0022Show Ready u0022.
Ensure the Timely, Accurate, Complete Communication for assisting Delivery of all Events. To be a champion for Problem Resolution.
Assist Generating Useful Historical Information for Post-Cons and Use in Future Events.
Follows all other direction from leadership.
Qualifications
Education / Formal Training
High school education or equivalent experience.
Experience
One year previous customer service related experience.
Knowledge / Skills
- Requires knowledge of hotel policies, procedures and services.
- Ability to communicate in English. Second language is desirable.
- Ability to achieve positive guest relations and maximize guest satisfaction.
- Excellent hearing required to communicate in person and on telephone frequently.
- Moderate vision required to set-up food display.
- Understand recreational information.
- Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.
- Pushing / pulling small cart.
- Bending and possibly kneeling required to set up / break down breakfast and / or hors d'oeuvres.
- Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).
- Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information
Environment
Work inside 95% shift.
Benefits
Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Paid time off for vacation, sick time, and holidays
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Tuition Reimbursement
Great discounts on Marriott & Sage Hotels, Restaurants, and much more.
Free On-Site Parking
Free RTD Eco Pass
One free hot meal per shift
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
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