SUMMARY :
The Outreach worker provides exceptional services to clients of BLEHEALTH.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Call clients and customers to inform them about the company’s services.
- Handle incoming calls from patients and clients seeking information, appointments, or assistance with healthcare services in a efficient and professional manner
- Provide accurate and detailed information regarding company services, appointments, and general inquiries.
- Assess client needs in the areas of physical health and mental health
- Document pertinent client information, contacts, and issues in the medical record
- Schedule appointments for clients based on their needs, availability, and care manager preferences.
Verify patient information, insurance coverage, and eligibility for services during the scheduling process.
Address client concerns, complaints, or issues in a professional and empathetic manner, escalating complex issues to appropriate staff members when necessary.
Collaborate with company staff, including care managers, nurses, and administrative personnel, to coordinate client care and ensure seamless communication
Maintain accurate and up-to-date client records and documentation in the company's electronic health record (EHR) system.
Adhere to all privacy and confidentiality regulations, ensuring the security of client information at all times.
This position requires strong communication skills, empathy, and a commitment to delivering high-quality care to all callers.
Performs other reasonably related duties as assigned by the supervisor
EDUCATION AND / OR EXPERIENCE :
High school diploma or associate degree in business administration or equivalent
Excellent verbal communication skills
Proficient with Microsoft Office Suite or related software
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The Outreach Worker is responsible for promoting the program throughout the surrounding areas, targeting low-income households who are at risk of becoming homeless or are homeless and in need of housing stability. Conducts community outreach to develop resources to support homeless families. Provide...
Outreach Worker
The Outreach worker provides exceptional services to clients of BLEHEALTH. ...
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