Home Visit and Intake Specialist, Workforce Development and Refugee Services Program

Job Description

Job Description

Who We Are : CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive.

We take a comprehensive approach by offering more than 180 integrated programs in : Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services.

We reach more than 73,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways.

More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.

7 million New Yorkers today.

CAMBA’s Workforce Development and Refugee Services programs annually provide thousands of low income community members with culturally competent case management, employment, education, vocational training, benefits access, health, financial literacy and English language services, in house and by referral.

CAMBA specializes in assisting those with special barriers to employment including low skilled workers, long-term unemployed, immigrants and refugees, limited English speakers, formerly homeless, seniors, formerly incarcerated, trauma survivors and victims of human trafficking.

These programs are performance-based, and success is measured by meeting enrollment, employment placement, training, retention and case management goals.

Position : Home Visit and Intake Specialist

Reports To : Program Manager

Location : 2244 Church Ave, 4th Floor, Brooklyn, NY 11226

What The Home Visit and Intake Specialist Does :

• Prioritize and schedule screening calls, follow-up calls, and appointments to gather necessary information / documentation.
• Communicate and record pertinent client details and needs for the case management team.
• Collaborate with the case management team to prioritize and coordinate services and ensure accurate and thorough documentation for both new and existing clients.
• Conduct home visits to evaluate living conditions, understand client housing needs, and assess eligibility for program services.
• Complete necessary paperwork and documentation during home visits.
• Assess client eligibility for housing-related support and follow up with recommendations to case management team for move-in / arrears assistance, furniture assistance, interest-free loans, utility assistance, etc.

supporting housing stability.

• Coordinate with programs to effectively manage inventory, tracking and distribution of promotional items.
• Participate in administrative and staff meetings.
• Provide required information for reports to CAMBA management and funders.
• Prepare marketing materials and engage in outreach activities.
• Pre-screen clients for eligibility and recommend appropriate CAMBA services / programs.
• Register clients for CAMBA programs.

Conduct home visits and complete home visit reports documenting findings

Minimum Education / Experience Required :

Bachelor’s Degree (B.A.) and one (1) year of experience in client service or customer service required.

Other Requirements :

• Relevant education and years of experience described above.
• Strong documentation skills, including an ability to accurately record client information, complete necessary paperwork, and uphold client confidentiality.
• Client focused, culturally competent, empathetic, and flexible to client needs.
• Demonstrated ability and dedication to work with refugees, asylees, immigrant, young adults, and low income populations.
• Ability to multi-task and handle a fast-paced and deadline-driven environment.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) required.
• Bilingual required in Creole, Ukrainian, Farsi / Dari, Spanish, French, Russian, Arabic, or Mandarin (prioritized according to current program needs).

Compensation : $47,000 annually

When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate.

This includes but is not limited to experience, education, budget and / or program size, internal equity, skills and other factors that may be required for the position and organization.

Status : Full-time (35 hours per week)

Benefits : CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply.

We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation.

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