Information Systems Training Specialist, Lead

To be fully considered for this position, all candidates at the time of submission must provide the following documents :

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

• A complete and accurate GSU application
• Resume

Finalist candidates will need to submit names and contact information for three references.

Information Systems Training Specialist, Lead

University Registrar

Atlanta Campus

Monday - Friday 8 : 30 AM - 5 : 15 PM

The Registrar Department is seeking (1) Information Systems Training Specialist, Lead to join the already awesome team taking the Registrar Department to the next level of excellence!

WHAT MAKES The Registrar Department A GREAT PLACE?

• A flexible work environment
• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners.
• Professional development opportunity and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO

In the Office of the Registrar, the Information Systems Training Specialist will serve as a member of the Registration and Compliance team.

This position is essential to the course registration functions and the planning, designing, project management, and implementation of innovative technical solutions to further the service mission of the Office of the Registrar, as well as the Georgia State University Community on these solutions and relevant policies and procedures.

The job responsibilities, level of decision-making, and degree of independence for this position have changed. The incumbent must have experience in training, advanced knowledge and skills in course registration functions, web content management, digital media, computer literacy with database familiarity, and considerable knowledge of university policies and procedures.

In addition, the incumbent must exercise sound judgment, think strategically, and work collaboratively with the Office of Instructional Innovation and Technology, faculty, staff, and students.

The scope of responsibility will include these specific duties but is not limited to :

• Monitors faculty registration adjustment requests and student class audit requests submitted through a workflow application;
• notifies college and department administrators of any overdue requests and ensures all requests are finalized by the established deadlines;

and reviews exceptional course registration requests (post-deadline add / drop / withdrawal requests, Military Withdrawals, Emergency Withdrawals, and Schedule Reinstatements) and completes the requests within policy guidelines.

• Designs training materials and provides training to students, faculty, and staff using a variety of training methods (virtual classrooms, digital media, face-to-face, etc.
• regarding the registration functions, roll verification, and other enrollment management policies and procedures; consults with staff and faculty on training needs and formats;

and schedules follow-up training sessions as needed.

• Serves as liaison between end-users and the Office of Instructional Innovation and Technology; troubleshoots issues; and assists with diagnosing technical issues and resolving problems.
• Evaluates, tests, and documents new or modified functionality of the Banner Student Information and Workflow applications when patches or upgrades are applied to the software;

and maintains operations and user documentation as system modifications are implemented.

Assigns security permissions to Banner Workflow and Banner Registration according to the user’s job responsibilities; deactivates or limits security permissions when necessary;

and performs periodic user access reviews to reduce the risk of security breaches and to protect critical data and resources.

• Maintains and edits the web content on the Registrar’s website regarding course registration and the semester calendars and acts as a viable backup to assist with editing the university catalogs.
• Creates reports and dashboards, using SQL queries or web-based reporting tools, to monitor productivity, accuracy, and trends.

Successful candidates will possess the following attributes :

• Strong written and verbal communication skills.
• Exceptional teamwork collaboration, critical thinking, decision-making, and conflict resolution skills.
• Exceptional organizational and time management skills.
• Exceptional attention to detail.
• Ability to create reports and dashboards, using SQL queries or web-based reporting tools, to monitor productivity, accuracy, and trends.
• Proficiency in using Microsoft Office Suite applications.
• Self-starter and adaptive learner with a continual desire and capability to learn.
• Experience working in a high-energy and fast-growing workplace.
• Knowledgeable of university policies and procedures and the Family Educational Rights Privacy Act (FERPA).
• Preference may be given to candidates who are familiar with Georgia State University and possess experience with training, advanced knowledge and skills in course registration functions, web content management, digital media, computer literacy with database familiarity, and considerable knowledge of university policies and procedures.

Minimum Hiring Qualifications :

Bachelor's degree and three years of related experience; or a combination of education and related experience.

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