Search jobs > Rochester, NY > Area manager
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager.
In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance.
You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation’s workflow has three major components : First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area;
and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant : our vision and dedication to the customer.
BASIC QUALIFICATIONS
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge / FTE) experience
- Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays
PREFERRED QUALIFICATIONS
- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience managing a team of 20+ employees. Experience with process improvements (Lean process, Kaizen, and / or Six Sigma)
- Excellent customer service, communication, and interpersonal skills
- A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain / Logistics, or a related field.
- Industry experience in : retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense / aerospace, medical, cosmetics, production or distribution environments.
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