Inbound Contacts Representative

Become a part of our caring community and help us put health first

Are you an individual who has a passion for helping others while answering inbound calls? At CenterWell, Inbound Contacts Representatives serve as advocates for our members.

They help to resolve complex questions and pending issues to ensure a perfect member experience.

In this role you will :

Work from home in a virtual call-center environment taking inbound calls from CenterWell Pharmacy members.

• Multitask in a fast paced environment while navigating between multiple computer applications to access member information and document calls.
• Provide a positive experience to our members through active listening skills and effective communication.
• Self-manage with minimal supervision while maintaining high quality standards within established policies / practices and guidelines.
• Handle 80 to 100 calls / day on average.

Use your skills to make an impact

Required Qualifications

• Must reside in one of the following states : KY, IN, CO, FL, OH, OK, TX, AZ, TN, NC or VA
• Ability to work between the hours of 2 : 30pm and 11pm EST Monday through Friday and 7 : 55am to 6 : 30pm EST on Saturdays with one weekday off between Tuesday-Friday with Sunday off.

Shift Differential may apply.

• Must be able to provide internet connection; a minimum download speed of 25 Mbps and upload speed of 10 Mbps is recommended to support CenterWell applications, per associate.
• Bilingual in Spanish or Creole. Must be able to speak, read and write without limitations or assistance. See Additional Information on testing.

Preferred Qualifications

• Previous call center experience
• Healthcare or pharmacy knowledge
• 1+ year of customer service experience

Additional Information

Anticipated Start Date / Training Date Depending on Interview Schedule : September 23, 2024.

Training consists of :

• 4 weeks virtual classroom
• 3 weeks on the job virtual training

As part of our hiring process for this opportunity, we will be using an interactive experience called the Virtual Job Experience (VJE).

• This will allow you to experience some of the activities our Inbound Contacts Representatives perform in their position and allow us to learn more about you.
• Eligibility for this role requires completion of the VJE prior to interviewing for this position.
• If selected to move forward in the interview process, you will be prompted to complete the VJE which will be sent to you via email after you apply;

you should anticipate 45 to 60 minutes to complete.

You will need a computer or laptop with web access and speakers or headphones.

The interview process will consist of the following steps :

• Completion of Modern Hire pre-screening questions sent via text message
• Completion of the VJE
• Modern Hire Live Video Interview (if selected, you will receive an email to self-schedule your interview in Modern Hire.)

At Humana, we know your well-being is important to you, and it’s important to us too. We are committed in making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life.

If you share a real passion for helping people, we likely have the right place for you at Humana.

Language Proficiency Testing : Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency.

Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting.

The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$31,900 - $43,900 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, Humana ) offers competitive benefits that support whole-person well-being.

Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work.

Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About CenterWell Pharmacy : CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality.

Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time.

We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company : CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients.

As part of Humana Inc. (NYSE : HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career.

We proudly employ more than 30,000 clinicians who are committed to putting health first for our teammates, patients, communities and company.

By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.

It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.