Customer Success Manager

Building a team starts with valuing the team. We hire the best of the best to ensure you’re working with people you can constantly learn from.

You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it their votes helped us become one of .

We also value sports. Not just because of the big wins and highlight-worthy plays, but because of the lasting impact sports can have : the lifelong lessons in teamwork and dedication;

the influence of inspiring mentors; the priceless opportunities to play at the next level. Sports can change lives that’s what we value.

Our team helps the world see sports differently through products that make it easier to capture video, analyze data, share highlights and do a lot more.

Ready to join us?

Your Role

We’re looking for a Customer Success Manager to join our sales team with a focus on customer renewals at the NAIA and Junior College level.

In this role you’ll work with schools and conferences across the United States and Canada working directly with coaches, athletic directors, and commissioners within your territory, while collaborating with two Account Executives.

Customer Success Managers look after a portfolio of clients, providing the maximum benefit to customers while ensuring the company a high ROI out of their subscription.

The number one priority? Renewals for next season.

In this role, you’ll :

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
• Be involved in all aspects of support and account management . You’ll demonstrate the products, educate customers, and carry out a range of engagement and commercial activities.
• Work toward goals . Throughout the year, CSMs work towards the achievement of quarterly and yearly renewal and engagement targets.

You’ll run meetings to understand client needs and identify opportunities for upselling additional services.

For this role, it's preferred to have candidates who live near our offices in Lincoln or Omaha, Nebraska or are open to relocation for this position.

Must-Haves

• Experienced. You’ve previously spent time in a client-facing role (preferably in a technology company). You have experience working with coaches and buyers in the high school, collegiate and / or professional sports industry, as well as experience with Hudl products.
• Technology savvy. You can easily understand our products and their market fit, and be able to effectively communicate their value to clients.

We use Salesforce and Salesloft to track customer touchpoints, run reports and identify usage trends, experience with it is helpful.

• Communication skills. You can easily communicate with internal and external stakeholders, and it’s no sweat for you to handle tough conversations.
• Time management skills. Balancing your time across multiple responsibilities including holding effective business reviews with customers, supporting customers with unique product issues, advising on workflow best practices and identifying expansion opportunities comes easily to you.
• Growth mindset. You’re not willing to settle for where you’re at.

Nice-to-Haves

• Cross-functional experience. You know how to efficiently collaborate with internal stakeholders in customer support, product and operations on customer feedback and challenges, in order to address improvements that benefit the wider organization.
• Coaching and / or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.
• Solution oriented. You possess the ability to diagnose problems and find creative and effective solutions for your customers.

Our Role

• Champion work-life harmony . We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy . We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth . We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed . We've invested in our offices, designing incredible spaces with our employees in mind.

But whether you’re at the office or working remotely, we’ll provide you the tech stack and hardware to do your best work.

• Support your mental and physical health . We care about our employees’ wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.
• Cover your medical insurance . We have multiple plans to pick from to ensure you’ll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.
• Contribute to your 401(K) . Yep, that’s free money. We’ll match up to 4% of your own contribution.

Compensation

The compensation for this role is displayed below. The actual earnings will vary based on your individual performance against defined quotas you’ll receive after your start date in your Individual Sales Plan (ISP).

Base Salary Range$41,000 $44,000 USDOn-Target Earnings$59,000 $63,000 USD

Inclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities.

But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates.