Job Summary / Company : Sparks Group has partnered with a well known Credit Union in the Dublin, Ohio area that is seeking a Call Center Representative for a direct hire opportunity.
Do you have 1-3 years of experience in a call center setting and do you love providing exceptional customer service? This is an excellent opportunity to get your foot in the door with an amazing company that offers amazing benefits. Please apply today!
Responsibilities :
Build rapport with members through phone calls and electronic messages, processing requests, answering questions, and resolving issues accurately.
This includes inquiries about account information, transfers, payments, withdrawals, rewards programs, check orders, online banking, stop payments, wire transfers, and penalties.
- Analyze situations, use good judgment, and troubleshoot to help members find solutions.
- Look for opportunities to recommend products and services that can benefit members financially.
- Develop and maintain a deep understanding of all credit union products and services, both technical details and general information.
- Manage your time effectively to ensure you're providing excellent service and keeping members satisfied.
- Protect sensitive information by verifying caller data through multiple sources (when necessary).
- Help members access online banking by troubleshooting device and browser problems.
- Research and assist with VISA, debit, and STAR card issues, including maintenance, disputes, and tokenization.
- Take loan applications and submit them to the lending department.
- Research ACH issues and track down originators.
- Assist managers with tasks related to opening and closing the contact center.
- Follow up with members on issues as needed to ensure their satisfaction.
Qualifications / Background Profile :
- 1-3 years of experience in call center environment
- Exceptional customer service skills, ensuring positive member interactions.
- Excellent verbal, written, and interpersonal communication to effectively connect with members and collaborate within a team environment.
- Ability to manage multiple tasks, prioritize effectively, and maintain high attention to detail.
- Strong analytical and problem-solving skills to identify and resolve member concerns.
- Proficiency in Microsoft Office Suite (especially Excel)
- Advanced understanding of computer operating systems and browsers to assist with troubleshooting.
- Strong foundation in basic mathematical functions.
- Maintain a professional demeanor and uphold confidentiality of member information.
- Understanding of solution-driven sales processes to best serve member needs
Remote Call Center Customer Service Representative
D Aceto Services LLC is seeking enthusiastic individuals to join our team as Remote Call Center Customer Service Representatives. Join D Aceto Services LLC as a Remote Call Center Customer Service Representative and contribute to our commitment to delivering exceptional service. ...
BDC Call Center Sales Representative
The BDC Call Center Representative - Sales, is responsible for actively managing customer service outreach, inbound phone calls, and customer retention. BDC Call Center Sales Representative,. Handling inbound and outbound calls, emails, and online inquires to generate new business leads. ...
Call Center Representative
Join Lap of Love as a Call Center Representative and Love What You Do!. Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. Experience working in high call volume...
Call Center Representative
This is a call center role for our client. Call center environment experience or at least 6 months of customer service background. You will be answering 65+ calls a day answering questions and logging information. Once they start taking calls (start date TBD, targeting as early as 2/15. ...
Call Center Customer Service Representative
While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues promptly. The Service Desk Agent is the first point of contact for the u...
Call Center Representative Agent Work At Home - Part Time Paid Panelists
No call center representative agent experience needed. Call Center Representative Agent Work At Home - Part Time Remote Paid Panelists. Call center representative agent experience is not necessary. If you are a call center representative agent or someone just looking for a flexible part time remote ...
Inbound Call Center Representative
We are seeking enthusiastic andcustomeroriented Inbound Call Center Representatives to join ourdynamic team. Provenexperience in a call center or customer service role is highlydesirable. Proficientin using computers and familiarity with call center technology andCRM systems. In this role you will b...
Call Center Representative - Work From Home
Call Center Representative positions to receive in-bound, client-scripted phone calls and to complete the data entry of names, addresses, phone numbers, and other pertinent information. The ideal Call Center Representative candidate must be confident and comfortable in multitasking (talking to custo...
BDC Call Center Sales Representative
About this Position: The BDC Call Center Representative - Sales, is responsible for actively managing customer service outreach, inbound phone calls, and customer retention. BDC Call Center Sales Representative, Automotive Dealership Midwestern Auto Group (MAG) Are you a customer service...
Customer Service Representative, Call Center - Blue Ash, OH (M-F 9:00 am - 5:30 pm EST)
Receiving inbound contacts calls and completing outbound contacts (callbacks, responses, etc. What does a Customer Service Representative do at Green Dot?. As a Customer Service Representative, you can look forward to:. Minimum 2 years of customer service and/or contact center experience. ...