BDC Call Center Sales Representative

Job Description

Job Description

BDC Call Center Sales Representative, Automotive Dealership

Midwestern Auto Group (MAG)

Are you a customer service orientated individual with desire to control your own income?

Do you take pride in high quality work and enjoy a fast-paced environment?

If so, we have a fantastic opportunity to start a rewarding career.

Established in 1957, today MAG is the world’s largest group of European brands. Housing a total of 14 brands on our 65-acre campus in Dublin, Ohio.

Our product line-up includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo.

At MAG, we aspire to build lifelong relationships with our customers and employees, earning their trust and respect by providing the highest quality products, services and solutions in a profitable growth-oriented manner.

We are looking for qualified individuals with diverse backgrounds and experiences, continuous improvement values, and a strong work ethic.

If your goals and values align with MAG’s, we want you to join our team.

About this Position :

The BDC Call Center Representative - Sales, is responsible for actively managing customer service outreach, inbound phone calls, and customer retention.

Responsibilities include :

• Lead Generation - Handling inbound and outbound calls, emails, and online inquires to generate new business leads
• Customer Interaction - Responding to customer inquiries, providing information about vehicles and services, and addressing any concerns
• Appointment Setting - Scheduling appointments for potential customers with the Sales or Service Departments
• Follow Up - Following up with customers after their visits to ensure satisfaction and address any further questions
• Data Management - Maintaining and updating customer information in the CRM System
• Customer Satisfaction - Ensuring a high level of customer satisfaction by providing exceptional service and resolving any issues
• Sales Support - Assisting the Sales Team by managing initial customer interactions and funneling leads to the appropriate department
• Administrative Tasks - Providing administrative support, such as handling correspondence, sales promotions and service notifications
• Collaborates with Sales Team and maintains positive working relationship
• Maintains dealership standards for response time

Qualifications :

• Strong verbal and written communication skills
• Ability to work in a team environment
• Previous customer service experience required
• Knowledge of dealership products and services preferred
• Knowledge of automotive service operations preferred
• Prefer 1-3 years related experience or equivalent combination of education and experience

Competencies :

• Customer service orientation
• Self-motivated
• Performance driven
• Interpersonal savviness
• Collaboration
• Communication (verbal & written)

Total Rewards :

• Competitive base pay plus commission
• Medical, Dental and Vision
• Life, Short-Term, and Long-Term disability
• Paid time off : vacation, holidays, and sick time
• 401K with company match up to 4%
• Discounted manufacturers lease program
• Service and parts discounts
• Flexible work schedules, Monday through Saturday with one day off during the week, including no late evenings and no work on Sundays

Career Growth :

• Training and development programs to advance knowledge & skills
• Growth & promotional opportunities

MAG is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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