Technology Analyst - US

Infosys is seeking an Azure Kafka Developer with Level 1 Support and development experience. As an Azure Kafka Developer, this role requires you to deliver top-notch technical assistance to end-users, addressing their concerns through various communication channels.

The responsibilities include swiftly responding to service requests, troubleshooting issues, and escalating complex problems when necessary.

You would need to guide users through problem-solving steps, install and configure software and maintain comprehensive documentation of support activities.

You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.

Required Qualifications :

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 2 years of relevant Information Technology experience.
• U.S. Citizens or those authorized to work in the US are encouraged to apply. We are not able to sponsor at this time.
• Location for this position is Atlanta, GA. This position may require travel to project / client location(s).

Preferred Qualifications :

• At least 1 year of Operational Support Experience
• Azure Fundamentals : Basic understanding of Azure infrastructure, services, and tools, with a focus on navigating the Azure portal and managing resources.
• Messaging Service Familiarity : Kafka, JMS, MQ; Awareness of Azure Event Hub, Azure Service Bus, Confluent Kafka Enterprise Platform, and Confluent Cloud, including their primary use cases and basic concepts.
• Monitoring and Alerting : Basic knowledge of monitoring tools such as Grafana, Azure Monitor, and Log Analytics, etc., with a focus on interpreting alerts and system health indicators.
• Incident Management : Ability to follow established incident management processes, including documenting incidents, escalating issues to Tier 1 support, and communicating with stakeholders.
• Networking Fundamentals : Basic understanding of networking concepts, such as TCP / IP, DNS, and firewalls, to assist in diagnosing connectivity issues.
• Security Awareness : Familiarity with general security concepts, including encryption, authentication, and authorization, as they relate to messaging services.
• Automation and Scripting : Basic knowledge of scripting languages, such as PowerShell or Python, to assist in automating simple tasks and interpreting existing scripts.
• Problem Solving and Troubleshooting : Entry-level analytical and problem-solving skills to diagnose and address common technical issues in messaging services, escalating complex issues to higher support tiers as needed.
• Communication and Collaboration : Good communication skills to interact effectively with customers, colleagues, and stakeholders during incident management and resolution
• Must have good communication, Problem-Solving, strong analytical and troubleshooting skills.

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time.

Candidates should be able to communicate by telephone, email or face to face .

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.

With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.