Overview Join our team as a day shift, full-time, IT Desktop Support Technician in Albuquerque, NM. Fulfilling your purpose begins here : People First, Always.
Here’s how we take care of our people : Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, k retirement plan with company match, employee assistance program and more Your team is bigger than your department : Lovelace Health System includes six hospitals, 51 health care clinics and seven outpatient therapy clinics, with inpatient beds and employs a team of more than 3,, including more than health care providers.
We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.
Responsibilities Provide accurate, timely, and creative solutions to end-user computer problems of a moderate nature to ensure end-user productivity.
Perform general maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment located throughout the enterprise.
Provide support and quality service to X staff by installing, inspecting, maintaining, troubleshooting, and repairing personal computers, peripherals, network printers, and other technology devices.
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including off-site repair for remote users as needed Work with home office support, Help Desk, and applications staff as appropriate to determine and resolve problems received from clients.
Provides updates, status, and completion information to manager and / or users, via voicemail, e-mail, or in-person communication.
Successful work experience identifying PC problems to a functional level Completes tickets in a timely manner, using the service Now Ticketing System used by Lovelace.
Ability to work varied shifts and be on call rotation with some weekends Qualifications Job Requirements : High School diploma or equivalent One year experience in Information Systems / Network Administration (Word, Excel, Access PowerPoint) Experience with Windows Server and Active Directory Microsoft Exchange Server Administration Skills Preferred Job Requirements : Healthcare experience / knowledge MCP certification Experience with VDI'S a plus Certifications (A+ MCP) a plus
Desktop Support Tech
Overview Join our team as a day shift, full-time, IT Desktop Support Technician in Albuquerque, NM. Provide support and quality service to X staff by installing, inspecting, maintaining, troubleshooting, and repairing personal computers, peripherals, network printers, and other technology devices. P...
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