Service Desk Technician - Linux

Description

Are you a Service Desk Technician - Linux who is looking to join one of the top companies within the Aerospace and Defense Industry ?

Are you looking to further your career and grow?

Do you have experience in troubleshooting in a Linux environment from a networking standpoint?

If you answered yes to those three questions, then apply today!

Acara Solutions is seeking highly qualified candidates to work Onsite with our client in Melbourne, FL. Interested?

Here's what you'd do :

• The Service Desk Technician role is responsible for monitoring his / her ticket queue and any new tickets coming in from users to the general ticket queue.
• The technician will also take incoming calls made to the Call Center.
• The technician is also responsible for maintaining the client end-user working environments, including all end-user devices on this side of the wall or internal to the corporate firewall.
• They include workstations (desktop & laptops), printers and other peripherals, Video conference equipment, cell phones, and VOIP desk phones.
• The focus is ensuring the company's desktop computing environment is stable, secure, and performing optimally.
• The service desk technician is responsible for the operational efficiency of these systems.
• The Service Desk technician is expected to provide a high level of customer service.
• Be able to analyze, diagnose, and resolve complex end-user problems and suggest scalable corrective solutions.
• This technician will be expected to prepare, maintain, and uphold logging and reporting procedures and monitor desktop operations via the ticketing system.
• This person will be expected to provide first and second-level support to end-users running workstations and laptops and extend / simplify remote support for global users.
• About complex operational issues, be able to analyze root cause problems and execute corrective action for consistently reliable computing experiences for our users and then coordinate with computer specialists to resolve technical problems.
• Be able to document, execute, and maintain desktop security standards as per IT security policies and handle system administration of enterprise desktop asset management software tools.
• Provide outstanding customer service.
• Has a strong desire to learn.
• Be logged into the Call Center and ready to take incoming calls during standard business hours.
• Be in the on-call rotation for after-hour support.
• Perform hands and eyes work onsite in case of a major incident, outage, or roll-out both during and after hours.
• Closely monitor ticket queue for incoming tickets and route to proper teams if unable to resolve.
• Document all end-user requests and interactions in the ticketing system, completing all steps as defined.
• Maintain all SLAs for both users and VIPs.
• Provide technical account management for customers resolving issues and escalating when appropriate.
• Provide fast response and maintain a high level of professionalism at all times.
• Diagnose, troubleshoot, and resolve requests utilizing RDP, BigFix Remote Control, VPN Software, etc.
• Troubleshoot all inquiries regarding systems, hardware, software, and operator problems.
• Route or escalate requests to appropriate functional teams beyond the Service Desk Team.
• Instruct users as well as troubleshoot basic and advanced software / hardware issues with internal and external customers via phone, email, chat, and remote control / assist software
• Ability to set up, support and troubleshoot VTC (Video Teleconference) and VOL (Video Online)
• Provides reports to management
• Build and maintain a knowledge base and document procedures
• Document and manage Product Development issues to resolution
• Lead / assist with training and quality improvement programs

Here's what you'll get :

• Pay rate : $42.00 / hour.
• Hours : 40 hours / week
• Length : Temp to Direct

Sound like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier provider of recruiting and workforce solutions, and we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes.

We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Job Requirements Required Skills / Qualifications :

• Associate Degree in Information Technology
• Minimum of 3 years experience in troubleshooting in a Linux environment from a networking standpoint.
• Minimum of 3 years experience in managing the customer computing
• Minimum of 3 years experience in Linux network fundamentals with proven experience in Windows technologies.
• Minimum of 3 years experience in the entire Windows work environment
• Minimum of 3 years experience in PC hardware troubleshooting
• Minimum of 3 years experience in TCP / IP
• Minimum of 3 years experience with Windows Win10 operating systems and Microsoft Office
• Minimum of 3 years experience with PC hardware troubleshooting and repair
• Minimum of 3 years experience in IT enterprise infrastructure such as networks, systems, telephony, and storage and the interrelationships between the components
• Minimum of 3 years experience in Linux

Preferred Skills / Qualifications :

• Experience with Service Now
• Experience working in an agile operations model.
• Experience working in a Microsoft 365 work environment (MS Teams, SharePoint, Exchange Online)
• One Microsoft desktop certification such as MCSE, MCSA, MTA
• ITIL certification
• Certifications in Windows system management
• Mac certification
• High level of integrity with strong work ethic
• Basics of Windows, Active Directory.
• Formal Windows classroom training and certifications from Microsoft technologies
• Ability to react to high-priority requirements with little or no notice, providing clear documentation and follow-through
• Be able to execute plans and implement streamlined / automated, technical infrastructure projects to refresh supported systems.
• Ability to balance priorities and work alone or in a team equally well
• Ability to work under minimal supervision
• Good organization and project management skills with attention to details
• Ability to document solutions and train other staff
• Good verbal and written communication skills
• Excellent priority management skills
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• The ability to perform Windows network administration tasks is critical to the position, and a broad knowledge
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
30+ days ago