Job Summary
The Customer Service / Production Specialist II is knowledgeable in all areas of printing and the following, so that they can consult with customers : wide format printing, design and design programs, billing software such as QuickBooks, and other consultation tools.
The Customer Service / Production Specialist’s time will be spent working directly with customers, either in person or through email or phone communications.
This particular position has an emphasis on graphic design to be able to lay out files to be ready to print. They may also be called on to process orders in our Production Area.
Essential Responsibilities and Duties The Customer Service / Production Specialist II will manage the workflow of printing orders from start to finish through : writing up tickets, preparing invoices, assigning them to a technician for production, quality checking and contacting customers for pickup or delivery, marking the orders complete in the system, and occasionally taking payment at the register for the order.
They will report to the Customer Service Manager. They may also be called on to process orders in our Production Area.
Other essential duties include : greeting customers, assisting them with copies, consultation on print orders, determining print readiness of files, consult with Customer Service Manager on deadlines, contacting customers throughout process of order.
Essential Responsibilities and Duties Continued Minimum Qualifications High school diploma or equivalent education. Must have 1 year of experience in a customer service position, preferably in a copying or printing field.
Excellent verbal and written communication skills. Preferred Qualifications Ideal candidate must have : a positive and friendly approach to people, an ability to meet deadlines in a fast paced work environment, a great attention to detail, and must be flexible with workflow changes.
The ideal candidate for this position must also have some design skills with the Adobe Suite (Illustrator, Photoshop, InDesign, and Acrobat) Knowledge, Skills & Abilities Experience is required with : using copiers and printers, utilizing the Adobe and Microsoft suites of software, utilizing billing programs such as QuickBooks, working closely with customers and their behaviors which could range from extremely happy to extremely upset.
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College.
Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.
Non-Essential Responsibilities and Duties Helping in the production area if needed. Keeping the customer service area of Printing Services clean and organized.
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