Benefits :
- 401(k) matching
- Company parties
- Paid time off
Benefits / Perks
- Competitive Compensation
- Paid Time Off
- 401K Match
Job Summary
Here are Finks we want to extend a family feeling to our customers, making them feel at home from the time they walk in to the moment their repair is complete.
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, navigate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.
The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receiving inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain up-to-date skills and knowledge
- Create invoices in Quickbooks
- Receive money in Quickbooks
- Email invoices
- Call to retain any unpaid funds from insurance companies or customers with a warm, polite correspondence to maintain good relationship standing
- Pay and file any vendors invoices
- Prepare deposits for Office Manager
Qualifications
- High school diploma / GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
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