Job Description
Job Description
Are you ready to make an impact ? Join Integris, where integrity meets innovation ! Be part of a team that’s redefining IT services by leading with People First .
Integris is a leading IT solutions provider, offering high-touch services that clients love. Our team of highly experienced local professionals delivers best-in-class solutions, including dedicated vCIOs, specialized security and compliance advisory services, and a 24 / 7 help desk.
As we rapidly expand across the country, both organically and through partnerships with like-minded managed IT service providers (MSPs), we remain committed to identifying the best talent available to play a crucial role in transforming IT services for our clients.
Job Summary
The Systems Administrator (SA) is responsible for providing advanced support for desktop, server, and network infrastructure.
The SA is also responsible for established configuration, and maintenance of a variety of systems, environments, clients, and end-users.
The SA serves as the first escalation point for Support Technicians to resolve complex issues and may execute their responsibilities from the service desk or the field.
Job Responsibilities
- Initial contact for inbound phone and chat support request.
- Provide support and maintenance of servers, network devices, and associated hardware and software systems for clients.
- Acts as the first line of escalation for Support Technicians.
- Provide onsite support for Managed Services clients.
- Acts as a secondary Client Relationship Manager; evaluate system performance and recommend improvements to enhance efficiency.
- Provide intermediate technical support and guidance to end-users and assist in resolving technical issues.
- Document system configurations, procedures, and troubleshooting steps.
Job Qualifications
Education / Certification Requirements :
- Associate degree in computer science or similar field -OR- 2 years of IT experience preferred.
- Network+ Certification or Azure Administrator Associate AZ-104 or equivalent on-the-job experience.
Experience Requirements :
- Strong infrastructure and troubleshooting skills
- Valid driver’s license
At Integris , we value our team members and offer comprehensive benefits , including :
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
Join us in shaping the future of IT services while making a positive impact on our clients and communities.
Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.
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