Description
AP Professionals is partnering with a local technology company in search of a Junior Systems Administrator. This is a growing, fast-moving company with comprehensive benefits as well as bonus opportunities!
Responsibilities
- Provide Level 1 technical support for software, hardware, and network issues.
- Diagnose and resolve basic technical problems across various platforms.
- Assist with troubleshooting network connectivity issues for clients.
- Support installation and configuration of hardware and software systems.
- Respond promptly to client inquiries and support requests via phone, email, or in-person.
- Ensure high levels of customer satisfaction through clear communication and efficient problem resolution.
- Work closely with the IT team to escalate complex issues when necessary.
- Collaborate on maintaining and updating clients' systems and environments.
- Maintain accurate records of client issues, troubleshooting steps, and resolutions.
- Ensure all tasks and client updates are documented and tracked within ticketing systems.
Experience
- At least 2 years of experience providing support for Windows in a business environment.
- Proficient in managing and troubleshooting Windows desktop operating systems at an intermediate level.
Knowledge, Skills, Abilities, and Other Characteristics
- Basic understanding of operating systems, including Windows and macOS, as well as commonly used productivity software.
- Competent in using and supporting Apple macOS at an intermediate level.
- Foundational to intermediate knowledge of Windows Server administration.
- Foundational to intermediate understanding of networking, firewalls, UTM, and intranet / internet systems.
- Proficient in using and administering Microsoft 365 and Google Workspace applications.
- Solid comprehension of IT concepts and networking principles.
- Skilled in diagnosing and troubleshooting common hardware and software issues.
- Strong verbal and written communication skills, with the ability to explain technical information clearly to non-technical individuals.
- Customer-focused, with a strong commitment to delivering excellent service.
- Capable of working independently and collaboratively in a high-paced work environment.
- Familiar with help desk ticketing systems and remote support tools.
- Strong troubleshooting abilities, with the capacity for self-management and problem-solving.
- Must possess or obtain CompTIA A+ certification within 6 months.
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