Superintendent, Single-Family Rental Community

Tricon Residential is anownerand operatorofa growing portfolioof morethan 38,000 single-family rental homes in the U.S.Sun Beltand multi-familyapartmentsin Canada.

Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon's culture and business philosophy.

We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams.

Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.

At Tricon, we imagine a world where housing unlocks life's potential. For more information, visit Tricon Residential .

Job Description

The SFRC Superintendent is a goal-driven role. This is a supervisory position which is responsible for the management, assignment, and execution of maintenance and technician work on all areas of the Single-Family Rental Community (SFRC) which meet or exceed Tricon's standards for safety, sanitation, presentation, and operation.

The SFRC Superintendent is also responsible for the development of scope of work, management of construction workflow, and final quality control of all homes in their Designated Single Family Rental portfolio.

Essential Duties and Responsibilities include the following but are not limited to the Job Description contained herein. Additional job duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein.

Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

Always act with integrity and demonstrate support for Tricon's values and employees.Execute exemplary customer services skills toward residents, team members and residents, responding sensitively to complaints about maintenance services efficiency and urgency

Accept and complete Pre-Delivery Inspections on new homes within the SFRC

Capture asset tags on all mechanical equipment, and fully comply with the warranty process on SFRCs

Create, maintain, and manage project plans and schedules for all homes in the Designated SFRC

Constantly uphold standards for the operation, cleanliness, and overall appeal of the SFRC landscaping / grounds, all building interiors and exteriors, amenities, streets / curbs, signage, leasing office / clubhouse, model home, common trash / recycling / pet waste areas, parking lots, driveways, and all common areas to reflect and represent the high-quality appearance of a Class A lease-up community

Regularly manage the maintenance and upkeep on the SFRC by diagnosing the cause of any current or future potential issues, and either making the appropriate repairs in accordance with Tricon's policies and local code requirements, or assigns a contractor, vendor, or warranty claim to properly correct the item(s) of concern.

Direct and oversee the work performed by both in-house technicians and external vendor resources

Oversee and complete the SFRC acquisition and renovation process to prepare vacant homes for leasing.Maintain a consistent pre-walk schedule of homes in construction with the builder's representative.

Be detailed in completing the pre-acquisition scope, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, ensuring all maintenance tasks are finalized, and inspecting completed work

Responsible for preventative maintenance measures monthly.Anticipate and resolve project issues and schedule difficulties, escalating when necessary, and ensuring that all work is within the OSHA (Occupational Safety and Health Act) guidelines

Supports cost-containment and inventory management of emergency maintenance materials.

Proactively participate (with current and accurate information) in weekly status meetings, reporting project issues, delays, status updates and completion to SFRC Community Manager, Maintenance Managers, Directors, and any other SFRC teammates

Develop scope of work project plans for rehabilitation and "turn" projects in the Designated Single Family Rental portfolio

Conduct quality control inspections on all fieldwork in progress

Complete initial close out for all turn and rehabilitation projects ensuring that they meet Tricon quality standards

Support other SFRC sites and "scattered" zones based on availability

Qualifications :

At least 5 years of managing maintenance / general repair experience required; new construction community lease-up experience is preferred

EPA Universal Certification preferred, but not required

CPO Certification preferred, but not required

Trade skills including but are not limited to plumbing, electrical, HVAC, drywall, framing, painting, roofing, cabinetry, pools, and appliance, Smart Home Systems, etc

Comfort in learning new software platforms and utilization of technology a major plus

Takes ownership of work product and delivers within tight deadlines

Ability to work well under pressure, self-manage, and set an example for others

Experience managing complex projects through to successful completion

Track record of building respectful relationships with both internal and external team members, vendors, direct reports, leadership

Passionate problem solver who is proactive, reliable, and resourceful

Track record of fostering a collaborative team environment

Minimum Requirements :

High school diploma or GED equivalency

Excellent Communicator, both verbal and written

Unrelenting attention to detail with an eye for accuracy and consistency

Ability to build effective relationships with a wide range of people

Strong presentation skills

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including :

Frequently required to sit; talk; and hear.

Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.

Regularly lift and / or move up to 50 pounds.

Vision abilities required by this job include close vision, distance vision and depth perception.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds.

By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.