Process Improvement Specialist

TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor .

Process Improvement Specialist 20833

6 months, Contract To Hire

ON-SITE IN Virginia Beach, VA

No C2C option for this position

Job Description :

The Business Process Manager, reporting to the Director of Business Optimization, will lead the charge in mapping, designing, and optimizing business processes.

This role will work collaboratively with various business units to analyze current state processes, design future state processes, and implement process improvements that drive operational excellence, agility, innovation, growth, employee empowerment, and customer satisfaction.

Responsible and Accountable for :

• Map and document current state processes using industry-standard notation (e.g., BPMN).
• Design future state processes that align with organizational goals and best practices.
• Conduct gap analysis between current and future state processes.
• Lead process re-engineering initiatives to optimize workflows and achieve strategic objectives.
• Develop and implement process improvement strategies that enhance efficiency, reduce cycle times, and minimize errors.
• Create process models and simulations to test and validate proposed changes.
• Collaborate with stakeholders to ensure process changes meet business requirements and regulatory standards.
• Identify opportunities for process automation and integration of new technologies.
• Develop key performance indicators (KPIs) and metrics to measure process performance and success.
• Facilitate workshops and training sessions to promote process improvement methodologies and best practices.
• Continuously monitor and analyze processes to identify areas for ongoing improvement and innovation.
• Prepare and present process improvement recommendations to leadership and stakeholders.

Knowledge, Skills, and Abilities :

• Expert knowledge of business process management principles, methodologies, and best practices.
• Proficiency in process mapping and modeling tools (e.g., BPMN.io, Visio, Lucidchart, ARIS).
• Strong analytical and problem-solving skills with the ability to translate complex processes into clear, actionable insights.
• Excellent communication and facilitation skills to lead workshops and present to various levels of the organization.
• Ability to think strategically and align process improvements with organizational goals.
• Experience with process automation tools and technologies (e.g., RPA, workflow engines).
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.
• Strong project management skills to oversee multiple process improvement initiatives simultaneously.
• Ability to work collaboratively with cross-functional teams and influence without direct authority.
• Adaptability and willingness to learn new technologies and methodologies in a rapidly changing business environment.

Education and Experience :

Education : Bachelor’s degree in business administration, Business Analytics, or related field. Master's degree or relevant certifications (e.

g., CBPA, OCEB, Lean Six Sigma) preferred.

Experience :

• 3 years of experience in business process management, process improvement, or related field.
• Demonstrated success in leading process re-engineering initiatives in a financial services environment.
• Experience with enterprise-wide process improvement projects and change management.
• Proficiency in data analysis and visualization tools (e.g., PowerBI, Tableau) to support process analysis and reporting.
• Knowledge of regulatory requirements in the financial services industry.

TECHEAD's mission is to make our on-site associates successful by placing them in the right environment so they can grow and prosper.

How we treat and respond to our clients and employees is a reflection of who we are and makes us stand out from the rest.

Keeping our business focused on building and maintaining relationships with our employees and clients is the key to our success.

We won't strive for anything less.

TECHEAD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

For more information on TECHEAD please visit .

No second parties will be accepted.