job summary :
Our client in Trenton, NJ seeks a Helpdesk Analyst for a longterm opportunity.
responsibilities : Responsibilities :
Responsibilities :
- Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
- Maintain a working knowledge of Help Desk and IT Operations procedures.
- Log all incoming problems and requests and actions taken to resolve them.
- Provide first response help desk support to all customers and users.
- Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
- Provide support for business applications.
- Provide follow-up status to end-users in accordance with specified support policies and procedures.
- Ensure closed problems are adequately documented.
qualifications :
- Experience level : Experienced
- Minimum 1 year of experience
- Education : No Degree Required skills :
- Helpdesk
- Helpdesk
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