The Patient Experience Coordinator supports Group Operations, maintains efficient department functions working closely with the internal staff, performs general administration, and clerical duties within the department of Group Operations.
Completes follow-up from patient service reporting systems, tracks and trends findings, reports findings, and action plans to Group Operations leadership.
As needed, will contact patients to obtain feedback and identify areas of improvement therefore ensuring timely follow-up and appropriate service recovery.
PIH Health is a nonprofit, regional healthcare network that serves approximately 3.7 million residents in the Los Angeles County, Orange County and San Gabriel Valley region.
The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 35 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services.
The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology.
For more information, visit or follow us on , , or .
Required Skills
- Excellent verbal and written communication skills
- Proficient in Microsoft Office Applications -Windows, Microsoft Word, Excel, and Mail Merge
- Excellent organizational, analytical and communication skills and the ability to relate well with the patients and all members of the organization.
- Excellent judgment and ability to stay calm and levelheaded in difficult situations.
- Maintains an environment that supports the application of Service Excellence.
- Adapts processes rapidly when trends are identified. Creates and implements action plans based on findings.
- Can operate office equipment i.e., printer, fax, etc.
- Excellent organizational skills and detail-oriented
- Knowledge of computer systems and applications
- Ability to establish priorities and coordinate variety of work activities
Required Experience
Required :
- High school diploma or GED
- 2 years previous secretarial experience
- Must possess valid, unrestricted California Driver’s License and auto insurance for occasional errands
Preferred :
- Bachelor’s degree
Patient Experience Coordinator / Medical Office Assistant
We are seeking a dynamic and experienced Patient Experience and Medical Office Assistant to help deliver on our vision of redefining what it means to be a patient-centered practice. Located in Diamond Bar, CA, Serenity AG is opening a new, innovative mental health practice meticulously designed down...
Patient Experience Coordinator / Medical Front Office Assistant
We are seeking a dynamic and experienced Patient Experience and Medical Office Assistant to help deliver on our vision of redefining what it means to be a patient-centered practice. Located in Diamond Bar, CA, Serenity AG is opening a new, innovative mental health practice meticulously designed down...
Patient Experience Coordinator
The Patient Experience Coordinator supports Group Operations, maintains efficient department functions working closely with the internal staff, performs general administration, and clerical duties within the department of Group Operations. The organization is nationally recognized for excellence in ...
Patient Experience Coordinator
The Patient Experience Coordinator. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices,...
Travel Nurse - RN - PCC - Patient Care Coordinator - $2440.11 / Week - Hiring Now
Secure Nursing Service is seeking an experienced Patient Care Coordinator Registered Nurse for an exciting Travel Nursing job in Los Angeles, CA. We are proud to have earned and retained the Joint Commission Gold Seal of Approval since 2006, and we are privileged to serve patients in need of care ev...
RN Care Coordinator - DTLA
The RN Care Coordinator operates from an interim housing location in SPA 4, supporting both residents and individuals living on streets by connecting them to appropriate primary care and additional medical resources, thereby reducing the overutilization of emergency rooms and inpatient services. Pro...
PMOGA Community & Market Coordinator
JobPosting","title":"PMOGA Community & Market Coordinator","datePosted":"2024-06-26T00:00:00","validThrough":null,"description":"How will you make a difference to PMI?\nThe PMOGA Community and Market Coordinator is integral in providing operational and administrative support to both the PMOGA Commun...
Program Coordinator, Diversity Programs and Initiatives
As a Program Coordinator with our Diversity Programs & Initiatives team, you can build your career while providing programmatic support for a wide variety of our initiatives, activities and events. ...
Patient Services Coordinator - Remote
A company is looking for a Patient Services Coordinator. ...
Administrative Assistant Admin Work From Home - Part-Time Focus Group Panelists
No Administrative Assistant admin experience needed. Administrative Assistant Admin Work From Home - Part Time Remote Focus Group Panelists. Administrative assistant admin experience is not necessary. If you are an administrative assistant or someone just looking for a flexible part time remote work...