Front Desk Receptionist

Are you passionate about providing outstanding customer service? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you! Our privately owned physical therapy clinic is seeking a Front Desk Receptionist to join our dedicated team and play a crucial role in delivering exceptional care to our patients.

Job Responsibilities :

• Greet patients and visitors with a warm and friendly demeanor, creating a welcoming atmosphere at the front desk.
• Handle all incoming calls and inquiries promptly and professionally, providing accurate information and directing calls to the appropriate staff members.
• Schedule appointments efficiently, ensuring optimal utilization of clinic resources and minimizing patient wait times.
• Verify patient insurance information and assist in processing necessary paperwork for a seamless check-in process.
• Coordinate patient registration and ensure all necessary forms are completed accurately.
• Maintain patient records and update the clinic's database with new information as required.
• Collaborate with therapists and other clinic staff to ensure smooth patient flow and timely delivery of services.
• Handle billing and payment processing in a confidential and organized manner.
• Address patient concerns and complaints with empathy and professionalism, escalating issues to the appropriate personnel when necessary.
• Maintain a clean and organized front desk area, ensuring a professional and pleasant environment for patients and staff.

Requirements :

• Previous experience in a customer service role is preferred.
• Excellent interpersonal and communication skills to interact effectively with patients, staff, and visitors.
• Strong organizational abilities to manage appointment scheduling and administrative tasks efficiently.
• Knowledge of medical terminology and insurance procedures is a plus, but not required (we are willing to provide training).
• Ability to multitask and prioritize responsibilities effectively.
• Detail-oriented and capable of maintaining accuracy in data entry and paperwork.
• Positive attitude and a team player mentality.
• High school diploma or equivalent.

Join our team and make a difference in the lives of our patients! As a Front Desk Receptionist at our clinic, you will be an essential part of our commitment to providing top-notch care and exceptional customer service.