Parts Manager
Parts Department Manager
Morton Grove, IL
Equipment International Ltd.
Salary Range : $60,000 - $85,000 annually
Full-time
Benefits :
- 401K with Company Matching
- Competitive Salary
- Blue Cross Blue Shield PPO Medical
- Vacation, Personal, and Sick Days
Equipment International is in need of a proactive, critical thinker to manage our parts business.
Our family owned and operated culture is one of enthusiasm, support and passion to service our customer.
This culture has allowed Equipment International to grow from a husband and wife having a dream fifty years ago, to a cohesive group of motivated professionals responsible for the industry’s fastest growth.
Founded in 1965, Equipment International sells and services the worldwide leaders in industrial laundry equipment.
Passionate about the sales and service process, Equipment International is constantly looking to improve our customer’s experience.
Whether by supplying more productive, energy efficient machinery, or standing by, ready to remedy a technical situation, Equipment International stands prepared to be the best partner in the laundry industry.
We enjoy taking on your problems and presenting cutting edge solutions.
By entrusting your business and hard-earned money with Equipment International, you are taking out insurance on your success.
The ideal candidate will possess the following attributes : highly organized, work with a sense of urgency, ability to adapt / adjust quickly and prioritize effectively, values collaboration with team and willingness to be accountable for status of parts department.
Responsibilities Parts Management / Sales :
Read equipment manuals and accurately identify part numbers
Maintain customer goodwill by utilizing strong communication skills via phone, email, and in person
Fundamental understanding of Inventory Control and Processes
Controls parts inventory to ensure maximum sales and customer satisfaction
Take ownership in a clean and organized parts department and equipment warehouse
Receive and verify parts from vendors, enter into inventory, ensure service department has what it needs for upcoming service jobs
Sells products and consistently meet the customers’ expectations by managing and fulfilling customer POs by packaging and shipping correct parts
Offload equipment deliveries with forklift and stage machinery for upcoming installs
Cycle counting
Performs routine housekeeping tasks that maintain parts department
Assist both external and internal customers with identifying correct part numbers
Track POs, update customers, and escalate orders with vendors when needed
Invoice for parts orders
Fleet management
Expedite high profile customers
Able to make recommendations on new parts to stock
Find alternative suppliers or parts when necessary
Maintain e-commerce website
Maintain / update parts pricing
Assist with RMA process
Manage technician truck stock by evaluating and replenishing parts
Perform other tasks as required
Responsibilities Customer Service :
Assist in handling customer complaints and concerns and make sure the problem is corrected to the customer and company’s satisfaction
Greet customers in a courteous manner
Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practices
Requirements :
Excellent written and verbal communication
Ability to effectively listen
Exceptional organizational skills
Microsoft Office Suite / ERP system knowledge
Forklift operation
Problem solving
Excel in a fast-paced environment
Strong sense of urgency
High School Diploma or GED Equivalent
Physical Demands :
Frequently required to bend, stoop, crouch, reach, handle tools and lift in excess of 40lbs.
of material
Commitments
Treat all employees and customers fairly, courteously and with dignity
Maintain positive relationships with customers, other employees and owners
Be early, flexible and available for scheduling
Maintain up to date technical training
Focus on Quality & Service
Demonstrate an interest in growing the parts business
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.