Job Description
Job Description
Are you a genuine people person who excels with numbers and has a passion for providing excellent customer service? Our property is seeking a night auditor to join our growing group of hospitality professionals.
We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today! Responsibilities :
- Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
- Make sure every hotel guest has a pleasant stay
- Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
- Complete additional bookkeeping, administrative, and accounting procedures as requested
- Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages
Qualifications :
- Experience in the hospitality industry or guest services is preferred, but not required
- Overnight shift; requires flexible hours
- Outstanding communication skills and excellent customer service skills are required
- Proficiency with computers is required; experience with reservation and accounting software is desired
- Some college is preferred but a high school diploma or equivalent is required
About Company
The Best Western Plus Dubuque Hotel and Conference Center is a great place to work. Bring your passion for people and guest services to our team and watch your career grow!
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