Assistant Director of Credit & Collections

Fast Growing, Family Owned Company Excellent Compensation & Benefits Opportunity For Advancement

This Jobot Job is hosted by : Nathan Lukeson

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Salary : $110,000 - $120,000 per year

A bit about us :

We are a family-owned company based in Richmond, Virginia and have over 60 years of success in owning and self-managing apartment communities across Virginia, North Carolina, Texas, Tennessee, and Georgia.

We are dedicated to delivering an exceptional customer experience, which drives our success. Our more than 600 employees fuel our highly successful company.

Why join us?

What sets us apart is our hands-on approach to daily operations and our dedication to the growth of our employees. We know that the success of our company is determined by our employees, which is why we invest in our teams’ success through comprehensive benefits, including insurance options, a 401K program, bonuses based on performance and much more.

Job Details

Position Overview :

To continue our growth and success, we are introducing a new leadership role : Assistant Director of Credit and Collections.

This position will lead our Credit and Collections division, refining strategies to minimize financial risk and enhance cash flow.

Responsibilities :

• Oversee collections and credit screening for our portfolio of 61 multifamily apartment communities across five states.
• Set and manage objectives for the collections team to align with company cash goals.
• Develop and implement processes to identify, resolve, and mitigate customer account delinquencies.
• Create procedures to minimize outstanding balances from current residents, including communication protocols and court filings.
• Partner closely with cross-functional team leaders from Revenue, Finance, Legal, and other departments to strategize and enhance collection efforts :
• With the Finance team to forecast bad debt projections and potential customer defaults.
• With the Revenue team to establish best practices for credit screening to cash flow optimization.
• With the Legal team to ensure compliance with required notices and eviction procedures.
• Report on collection metrics, and portfolio risks, and provide recommendations for improvement to Senior Management.
• Utilize and enhance collection software and work with internal IT to optimize collection efforts.
• Establish performance metrics for evaluating and developing collections staff.
• Interface with external collection agencies to streamline hand-off procedures and maximize recovery.

Qualifications :

• 5-7 years of experience in credit and collections, preferably within the multifamily apartment industry.
• 3+ years of supervisory or management experience.
• Bachelor’s degree in Business, Finance, or a related field; MBA preferred.
• Strong analytical skills with the ability to organize and manipulate large data sets from multiple sources.
• Excellent relationship-building skills and the ability to collaborate across the organization.
• In-depth knowledge of credit and collections processes, methods, and strategies.
• Proficiency in credit software systems with the capability to assess and integrate new technologies.
• Familiarity with Interprose ACE and Yardi software preferred.

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.