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Bilingual Patient Access Specialist

Bilingual Patient Access Specialist

Legacy Community HealthHouston, TX, US
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Benefits Paid Time Off & Paid Company Holidays Medical, Dental, Vision & Life Insurance Flexible Spending Account (FSA) 403(b) Retirement Plan with Company Match Short-Term & Long-Term Disability $0 Copay for Legacy Provider visits $0 Copay for prescriptions filled at Legacy Pharmacies Travel Insurance & Pet Insurance Subsidized Gym Membership And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location :

  • Legacy Montrose Allen Parkway - 2929 Allen Pkwy Ste 1300.

Houston, TX 77019 Bilingual Patient Access Specialist - Job Overview Schedule :

  • Rotating Schedule Join our dynamic team as a Bilingual Patient Access Specialist, where you will be the first point of contact in transforming the patient experience.

    • You will harness forward-thinking communication skills to :

  • Interact with callers and patients using phone and other communication methods.
  • Schedule appointments with clarity and efficiency.
  • Provide exceptional and accurate information to ensure a patient-centered service experience.
  • Serve as the confident and friendly voice of Legacy Community Health, reflecting our commitment to healthcare excellence.
  • As a valued member of our corporate administration team, you'll have the opportunity to make a meaningful impact in community healthcare.
  • Why Join Us?
  • Collaborative work environment with a focus on innovation.
  • Opportunities for professional growth and development.
  • Contribute to our mission of providing high-quality, affordable healthcare.
  • Benefit from potential loan repayment opportunities.
  • Be part of a mission-driven team that values diversity and inclusivity.
  • Key Responsibilities Manage and respond to inbound and outbound calls within a dynamic call-center environment.
  • Uphold a positive attitude and a strong sense of responsibility while interacting with patients.
  • Effectively schedule patient appointments, discussing referrals, insurance, and eligibility status.
  • Adhere to documented processes and remain informed about current healthcare developments.
  • Communicate proactively with clinical and other departments as required.
  • Identify and escalate high-risk or urgent symptoms to appropriate clinical staff.
  • Complete necessary data entry tasks, including maintaining patient demographics and call logs.
  • Perform simultaneous tasks such as call handling and computer operations efficiently.
  • Respond adeptly to emails and non-phone inquiries with accuracy.
  • Interpret verbal cues and manage de-escalation of potential conflicts effectively.
  • Minimum Qualifications High school diploma or equivalent is required. 1-2 years of customer service experience is highly preferred.
  • Knowledge of medical and / or insurance terminology is an advantageous asset.
  • Bilingual abilities in English / Spanish are strongly preferred, aiding in diverse communication.
  • Exemplary customer service skills are essential to this role.
  • Precise keyboard typing, data-entry, and navigation skills are required.
  • Proficiency in MS Windows, Email, Online / Electronic forms, and websites is needed.
  • Ability to juggle multiple callers and tasks with efficiency.
  • Experience in patient scheduling will be beneficial.
  • About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.
  • With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities.
  • By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.
  • At Legacy, we know our success is powered by our people.
  • We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.
  • Explore our open positions and see if a career at Legacy is right for you.
  • At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do.

    • To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department :

  • Approachable & Collaborative We bring our expertise without ego.
  • In a collaborative healthcare environment, humility fosters trust and teamwork.
  • Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help.

    • We stay grounded in our purpose :

  • to serve patients and communities with compassion and humility.
  • Driven & Committed We are driven by a deep commitment to excellence in patient care and organizational improvement.
  • Our employees take initiative, embrace challenges, and go the extra mile to support our mission.
  • Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.
  • Perceptive & Thoughtful Communicators We value emotional intelligence as much as clinical or technical skill.
  • Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism.
  • They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.

    • Apply today in less than 3 minutes using your phone, tablet, or computer!

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