Strategic Program Manager

Overview :

When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of doing what is right as a human being .

Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.

In addition, we’re a Great Place to Work and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2023.

An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.

As a Strategic Program Manager, you will be an integral part of our Corporate Marketing Division supporting the Sales Teams and Channel Partners to ensure superior operational delivery for digital initiatives.

In this role, you will be responsible for managing strategic cross-functional programs that include, but are not limited to, the following lifecycle activities : sales subscription programs, sales enablement, commercialization / go-to-market activities, and eCommerce initiatives.

Additional tasks include providing regular status reporting, solution roadmap updates, supporting the change management process, assist with annual planning, and other responsibilities as assigned.

This position will include interacting directly with Sales Leaders, Customer Operations Team, Product Managers, Finance, and the Legal team.

The ideal candidate is a motivated and strategic self-starter with leadership and management qualities that can work independently in a fast-paced, ambiguous environment with limited supervision.

Candidate must be a fast learner who can quickly absorb the nuances of the industry and its main stakeholders.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Responsibilities :

• Overall management and promotion of existing digital programs including the Unlimited Plan subscription service model.
• Development of eCommerce programs that can enhance Kyocera’s presence with this kind of business model through an approach that matches the company strategy and aligns with customers and partners.
• Development of new digital programs and business models that will drive organizational business results based on business strategic direction.
• Provides monthly reporting and analytics indicating usage and insights into the performance of our programs for management and stakeholders.
• Proactively assesses, tracks, and creates an analysis of the interaction with the existing programs for satisfaction, quality, and performance on an annual basis, proposing new additions to the programs when appropriate.
• Comfortable developing and presenting presentations to both internal stakeholders and the dealer community.
• Define, research, and implement ways to leverage technology to improve efficiency in our business processes with the management of our programs.
• Collaborate with the Field & Channel team to ensure that our programs enhance our relationship with our channel by making Kyocera easy to work with for our channel with these process improvements.

This could involve proactive monitoring, gathering, and measuring of the voice of customers from both our dealer and direct business.

Qualifications : Required :

Required :

• Solid analytical and problem-solving skills; ability to think strategically.
• Thorough understanding of project / program management techniques and methods.
• Exceptional time management, facilitation, and organizational skills.
• Ability to be creative, analytical, and think outside the box to solve problems.
• Excellent people skills that will support the ability to cross-functionally collaborate, innovate, coordinate, and influence across the organization, and third parties.
• Strong presentation skills and communication skills, both written and verbal.
• Proficient with Microsoft Suite (Outlook, Word, Excel, PowerPoint).

Preferred :

• Bachelor’s Degree in Business, Engineering or Marketing, or related discipline preferred.
• Developed written and oral communication skills.
• Fluent in Spanish and / or Portuguese a plus.
• 3 to 5 years of experience within marketing preferred.
• Experience in an Agile environment is preferred.

Note

This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.

Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan.

The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency.

With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change.

Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably.

We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.

KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination.

Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status.

Qualified minorities, women, protected veterans and / or individuals with disabilities are encouraged to apply.