Reports To : General Manager
General Manager
Scope :
- Assists in managing the hotel's operations, maintaining established cost and quality standards.
- Establishes a positive atmosphere and guest service attitude.
- Assists with the maintenance and security of the hotel's assets.
- Assists with local marketing of the hotel's products and services.
- Assists with the development of the hotel's products and services.
- Enforces policies and procedures established by Cornerstone Mgmt.
Primary Responsibilities :
- Maintains personal contact with guests and with clients and the community organizations.
- Maintains product and service quality standards by conducting periodic inspections, investigating complaints, and initiating corrective action.
- Assists in reviewing accounting and management reports.
- Compares actual performance to planned performance, identifies variances, and initiates corrective action.
- Ensures adequate resources are maintained to maximize employee performance.
- Ensures all positions are filled with qualified personnel.
- Ensures established procedures are followed for employment / termination of staff.
- Maintains procedures for orientation, training, and development.
- Maintains established procedures for the periodic appraisal of all personnel.
- Assists in reviewing and approving work schedules.
- Assists in monitoring and maintaining procedures for control of supplies, keys, money, and credit.
- Assists in monitoring and maintaining procedures for the safety of guests and personnel.
- Responds to all emergency situations as needed, including locating and shutting down of gas valves, water valves, fire systems, and elevators.
- Inspects guest rooms to ensure all rooms are up to cleanliness standards.
- Trained and proficient in all departments : including maintenance, laundry, housekeeping, kitchen, banquet, bartending, set-up, and guest services.
- Possesses a valid driver's license and be able to run hotel-related errands.
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