Cheese Specialist

At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

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Job Description :

Job Title : Cheese Specialist

Department : Delicatessen

FLSA : Non-Exempt

General Function :

As a Cheese Specialist, this position will be responsible for filling customer orders, handling food in a safe manner, ordering and receiving products, making sure orders are correct, and labeling, dating, and putting product away.

Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies :

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations :

Accountable and Reports to : District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home;

Food Service Director; Deli Department Manager

Positions that Report to you : None

Primary Duties and Responsibilities :

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by :
• Escorting them to the products they’re looking for
• Securing products that are out of reach
• Loading or unloading heavy items
• Making note of and passing along customer suggestions or requests
• Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Takes customer orders at the Delicatessen counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Reviews orders for the day.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Reviews the status and appearance of the food for freshness.
• Ensures that an adequate food supply is ready and on hand and develops or follows a production list.
• Anticipates product needs for the department on a daily basis.
• Prepares, finishes, and replenishes product as necessary.
• Pulls product from cooler / freezer for preparation.
• Checks in product, puts product away, and reviews invoices.
• Runs the department register and receives payment, makes change, etc., where applicable.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities :

• Washes dishes as necessary.
• Orders product and supplies as necessary.
• Prices product for customers as necessary.
• Delivers orders as needed.
• Assists in other areas of store as needed.
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics :

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience :

• High school or equivalent experience with Food Safety Certification and completed online cheese training.
• Six months or more of similar or related experience.

Physical Requirements :

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert 10 pounds of force constantly to move objects.
• Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.
• Must be able to perform the following physical activities : climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions :

This position is continually exposed to meat, cheese, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals / solvents.

This is a fast-paced work environment with significant pressure.

Equipment Used to Perform Job :

Slicer, scale, shrink wrap machine, register, walk-in cooler, knives, serving cases, and C.A.R.S. system.

Contacts :

Has daily contact with internal customers and the general public. Has weekly contact with suppliers / vendors. Has contact with Federal / State Governmental or Regulatory Agencies as necessary.

Are you ready to smile? Apply today.

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