MITIGATION MANAGER

Position Overview :

The Mitigation Manager plays a pivotal role within our organization, overseeing a dedicated team responsible for handling every aspect of water damage restoration projects in our 24 / 7 operation.

This includes job intake with homeowners, in-home estimating, sales, and on-site technicians performing equipment setup and light demolition, all aimed at delivering efficient and high-quality restoration services.

Key Responsibilities :

1. Team Leadership :

• Supervise and guide a multifaceted team of mitigation professionals, including job intake, estimators, sales, and technicians.
• Foster a collaborative and results-oriented team environment.

2. Project Management :

• Manage and coordinate the entire mitigation process, from initial job intake to remediation.
• Develop project plans, schedules, and budgets to ensure timely and efficient project completion.

3. Customer Satisfaction :

• Maintain a customer-centric focus throughout the mitigation process.
• Address customer concerns and provide regular updates to ensure exceptional client satisfaction.

4. Resource Allocation :

• Effectively allocate resources, including equipment, materials, and personnel, to optimize project performance in a 24 / 7 operation.
• Monitor inventory of equipment and supplies.

5. Quality Assurance :

• Ensure adherence to the highest industry standards and company policies in all mitigation projects.
• Conduct regular inspections and quality checks to maintain excellence in service delivery.

6. Sales and Estimation :

• Collaborate with in-home estimating and sales professionals to secure projects.
• Support the development of accurate project estimates.

7. Compliance and Reporting :

• Stay updated on local, state, and federal regulations relevant to water restoration.
• Ensure all projects adhere to environmental and safety regulations.
• Maintain comprehensive project records and submit detailed reports on project progress, financials, and outcomes.

8. On-Call Responsibilities :

Be available for on-call duties to respond to emergency situations and ensure the continuous operation of our 24 / 7 service.

Qualifications :

• Bachelor's degree in a related field or equivalent work experience.
• 5+ years of experience in water restoration, with a successful track record in mitigation management.
• Strong leadership and communication skills.
• Proficiency in project management software and Microsoft Office Suite.
• Ability to excel in a fast-paced, high-pressure 24 / 7 environment.
• Valid driver's license.
• Must have IICRC certification.
• Previous experience managing a team of direct reports (preferred).
• 3-5 years of previous restoration experience.

Benefits :

• Health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Opportunities for professional development and training.
• A supportive and collaborative work environment.
30+ days ago