Program Associate

Job Description

Essential Functions of the position are detailed below, and include any physical requirements below that.

1. Provides administrative support to the Assistant Property Manager, Property Manager, Multi-Building Property Manager, and Housing Program in the overall operation of the assigned property.

2. Provides excellent customer service to and greets those residents, resident's guests, staff, vendors, volunteers and all other visitors to the building.

Also, accurately communicates information, both orally and in writing.

3. Processes initial housing applications and assesses applicant eligibility utilizing prescribed methods, in compliance with agency / programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies.

Also, ensures this information is accurately entered in the computer software system.

4. Ensures that resident files are accurate, organized and maintained in compliance with agency / programmatic policies and procedures, professional standards, and external requirements of all relevant regulatory, licensing or accrediting bodies, at all times.

Also, organizes confidential resident files for annual audits following prescribed methods.

5. Assists with the accurate and timely collection of monthly rent from residents and service of notices to residents of overdue rent.

6. Oversees and assists in the resolution of any resident and / or maintenance-related emergencies, as needed.

7. Processes check requests, in a timely manner, using the prescribed computerized check request system. Ensures that all vendor services are completed accurately and addresses any issues that arise.

8. Prepares work orders, sort mail, and prepares flyers, as needed.

9. Provides set up and clean up assistance for resident activities.

10. Attends and participates in any trainings required by funding bodies and / or Catholic Charities.

PLEASE NOTE : Essential functions include all other duties and responsibilities as assigned.

X Kneel and move from sitting, bending, kneeling or standing multiple times a day.

X Push and pull objects up to 25 pounds.

X Climb up and down up to 6 flights of stairs at a time.

X Lift up to 25 pounds.

X Additional Requirements : Demonstrates knowledge and proficiency in use of Microsoft Word and Excel. Must be able to perform basic math calculations.

Other Requirements Comply with program and / or Agency requirements related to (check all that apply).

X Background check, including any program specific requirements.

Physical examination

TB Testing

Drug Testing

Driver's License and reliable transportation

Agency-specified automobile insurance

X Additional Requirements : Computer literacy in Microsoft Word and Excel. Must be able to perform math calculations.

Immediate Supervisor : Property Manager or Multi-Building Property Manager

Directly Supervises : N / A

Indirectly Supervises : N / A

Education and Experience Requirements :

Relevant Education :

Preferred : Associate's Degree or Secretarial School

Minimum : High School

Relevant Experience :

Preferred : 2 Years of office experience.

Minimum : 1 Year of office experience.

Certification / Licensure :

Preferred : NNCHM Certified Occupancy Specialist (COS) certification.

Minimum : NCHM Certified Occupancy Specialist (COS) certification to be obtained by the 24 month anniversary of employment.