We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, hardware, and software.
As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
To be a successful help desk technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance.
You should also have excellent interpersonal and communication skills.
Apply today for immediate consideration!!
Help Desk Technician Responsibilities :
- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
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