CX Operations Data Analyst

VirtualVocations
Littleton, Colorado, United States
Full-time

A company is looking for a CX Operations Data Analyst III who will focus on data analysis to enhance customer experience.

Key ResponsibilitiesUtilize data to answer business questions related to Support and Customer SuccessConduct ad-hoc analysis to identify opportunities for enhancing the customer journeyCollaborate with various teams to optimize data integration into tools like Zendesk and GainsightRequired Qualifications5+ years of experience in Data Analytics or related fieldsExperience with Zendesk, Salesforce, Google BigQuery, and data visualization toolsProficiency in SQL, Python, and querying databasesFamiliarity with customer experience metrics such as NPS, CSAT, and CESAuthorized to work in the United States without immigration sponsorship

8 days ago
Related jobs
Promoted
VirtualVocations
Littleton, Colorado

A company is looking for a CX Operations Data Analyst III who will focus on data analysis to enhance customer experience. ...

Promoted
Pureskyenergy
Denver, Colorado

Community Solar Team by performing thorough analysis and review of large data sets for various community solar projects, preparing high quality complex reporting, interpreting and visualizing data, enabling data-driven decision making and optimizing financial operations. Financial Operations Data An...

Promoted
VirtualVocations
Littleton, Colorado

A company is looking for a Data/Operations Analyst in Professional Services. ...

MIRACORP
Lakewood, Colorado

Manage inventory of systems and data (Regional Data Domain Owners). Portfolio Operations Team Programs; Rent Bill Management and Building Information Services. Support data quality, entry, and export for the following program applications: Business Intelligence Framework (OBIEE), OASIS (currently eS...

Advanced Energy
Denver, Colorado

Identify data sources; collect data through manual or automated means; source missing data; clean, transform and organize data into usable format/structure. Advance knowledge of data wrangling and data transformation techniques for cleaning up data and translating raw data into more usable forms. As...

Promoted
The Auto Club Group
Denver, Colorado

TheACG Travel Business and Data Analyst. Serves as a business function expert on one or more teams, representing the operational interests of one or more business units. Develops project/business objectives, requirements and cost benefits as projects/business plans are initiated. Identifies various ...

Promoted
VirtualVocations
Littleton, Colorado

Data Steward Business Analyst in the RetailIQ area. ...

Promoted
VORTO
Denver, Colorado

This role comprises approximately 80% software engineering and 20% data science, utilizing Go, TensorFlow, PostgreSQL, and various Google Cloud Platform tools to create the intelligence that powers our platform. ...

Promoted
Contact Government Services, LLC
Denver, Colorado

CGS is looking for business analysts to work with a large federal agency!As a Business Analyst in Business operations and Content Strategyfor CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements. Documen...

Promoted
Klaviyo
Denver, Colorado

To help fuel our growth and find new ways to continuously improve, we are looking for a Lead Business Analyst, Marketing Systems and Data Strategy to translate GTM marketing needs into technical systems requirements. Success in this role relies on your exceptional partnership skills, clear articulat...