Recreation Employment - Tennis Center (Ages 15+) - Open Continuous

About the Position

Job Appointment : Casual, Part-time.

Work Schedule : These are part-time positions with flexible hours and may include days, evenings, weekends, and holidays.

Work hours can be assigned verbally and depend on enrollment levels, needs of the program, and other factors. There is no guarantee of the number of hours needed each week nor the number of hours worked from week to week.

Employees in these positions serve at will.

Work Location : Portland Tennis Center

Benefits : These positions have limited benefit eligibility. Please review the Benefits tab for more information.

Language Pay Differential : Employees who speak one or more languages in addition to English and who use their language skill to assist the community, may receive additional pay.

More about the process can be found here.

Application Materials : Please click APPLY to submit your application via the City of Portland’s online portal. You will need to submit a work history and answer supplemental questions for this application.

NOTE : This is an open and continuous recruitment for year-round employment. This means interview and hiring dates are not set at this time and will depend on position need and availability.

Eligible applicants will only be contacted when positions become available.

Position Summary

The Portland Tennis Center is an 8 indoor / 4 outdoor thriving public tennis facility located in the heart of Portland, Oregon.

Our staff, patrons, and surrounding community are not only diverse, but friendly, fun, caring and down to earth. The Portland Tennis Center is the central hub for all tennis and pickleball related activities throughout Portland, managing over 100 outdoor tennis courts in our beautiful scenic parks, which gives us unlimited potential to reach thousands of people within our community for tennis and pickleball.

Our vibrant Tennis Center has unique, specialized tennis programs for any level of play, including both adults and juniors with scholarship opportunities and free programs that benefit the entire community.

The Portland Tennis Center aspires to meet the tennis needs of our community through professional, well trained, friendly staff and creative tennis programming for all ages. Come join the fun!

This is an open and continuous recruitment for year-round employment. Eligible applicants will only be contacted when positions become available.

Positions Include :

• Instructor I
• Professional Tennis Instructor
• Customer Service Representative

Find out more below about these job types, locations, hours and pay ranges.

Parks Activities Specialist - Instructor

Position / s : Instructor I & Professional Tennis Instructor

Professional Tennis Instructors coordinate with staff to plan and schedule classes and programs, communicate with staff regarding supplies, space, and other needs, develop a rapport with class members, and respond to questions and concerns, and observe progress and discuss it with students when appropriate.

All instructors will set up and take down class equipment as necessary, and always demonstrate appropriate classroom management to ensure safe & effective classes.

Instructors may provide one-on-one or small group tennis assessments and consultations as assigned. Duties include designing & implementing individual lesson programs for private lesson clients and use motivation techniques to encourage clients, promoting and assisting patrons with proper body alignment, equipment use, and safe technique when playing, and promote other Portland Parks & Recreation classes and information to participants.

All instructors must follow all Portland Parks & Recreation rules, policies & procedures, maintain excellent communication with all staff & customers through verbal & written means, attend all mandatory staff meetings and required trainings, recognize, and promptly respond to safety hazards and emergency situations and all other duties as assigned.

Instructor I - Assistant Instructor

Type of Instruction : Assistant instructors support delivery of a variety of classes and activities. They are an aid to program delivery and not responsible for the lesson planning or class content.

Shift Range : All operating hours.

Professional Tennis Instructor*

Type of Instruction : The ideal candidate for the Tennis Professional Instructor would develop lesson plans and curricula based upon overall program objectives and guidelines.

Instruct classes in recreation and leisure services in specialty or assignment. Prepare materials for the instructor of classes;

monitor participation and evaluate classes. Provide up-to-date, quality tennis assessments, individual tennis training, and high energy motivation.

Professional tennis instructors teach lessons that require certification.

Shift Range : All operating hours (primarily weekday afternoons and evenings).

Required Certifications (must hold at least one) : Instructor Coach Certification with the USPTA or PTR Associate Coach, Professional Coach Certification with the USPTA or PTR, Elite Professional Coach Certification with the USPTA or PTR or Master Professional Coach Certification with the USPTA or PTR.

Ages :

Instructor (Must be at least 15 years old)

Wage Range (applicants start at the entry hourly rate) :

Parks Activities Specialist Instructor I $18.59 - $21.69 (entry is $18.59)

Parks Activities Specialist Professional Tennis Instructor (wages determined by level of certification below)

• Instructor Coach Certification with the USPTA or PTR $24.79-$30.99 (entry is $24.79)
• Professional Coach Certification with the USPTA or PTR $28.92-$35.12 (entry is $28.92)
• Elite Professional Coach Certification with USPTA or PTR $33.06-$39.25 (entry is $33.06)
• Master Professional Coach Certification with USPTA or PTR $37.19-$43.39 (entry is $37.19)

Training Wage : Instructor training wage is $18.59 for all instructor positions.

Recreation Associate - Customer Service Representative

Position / s : Customer Service Representative (These positions are union represented).

Staff are responsible for providing quality customer service to everyone, either on site or over the phone, when representing Portland Parks & Recreation (PP&R) in a variety of environments, including, but is not limited to : PP&R Centers / buildings, pools, parks, outreach events, schools, and other places where PP&R provides programs, activities and / or information sessions.

This role has frequent interaction with the public and Portland Parks & Recreation staff.

Customer Service Representative

Portland Tennis Center Customer Service Representatives manage reservations, events, lessons, answer phones, provide clerical support, and process payments through ActiveNet.

Assists with cleaning and maintaining the facility throughout the day and setting up equipment.

Ages :

Customer Service Representative (Must be at least 15 years old)

Wage Range (applicants start at the entry hourly rate) :

Recreation Associate - Customer Service Representative $19.52 - $22.78 (entry is $19.52)

Training Wage : The training wage is $19.52 for all customer service positions.

Please note : This position is represented by Labors' (LiUNA) Local 483 - Recreation. Applicants start at the entry hourly rate.

To view the labor agreement, please go to the Labor agreements webpage and click on the appropriate link.

About Portland Parks & Recreation

Portland Parks & Recreation (PP&R) is committed to the overall Citywide vision that race will have no detrimental effect on people of color, refugee, and immigrant communities in accessing our parks and natural areas, or from the benefit of our services.

We recognize, understand, and encourage celebration of the differences that surround us. Diversity and equity are vital to PP&R’s ideals and values.

The City of Portland, Oregon is a growing and diverse city of 650,000 residents, nearly 20% of whom speak languages other than English at home.

PP&R values a diverse workforce and seeks ways to promote equity and inclusion within the organization and with the public.

PP&R encourages applications from candidates with knowledge, ability and experience working with a broad range of individuals and communities with diverse racial, ethnic, and socio-economic backgrounds.

Although not required, PP&R encourages candidates that can fluently speak another language to include that information in their application materials.

Multilingual candidates are encouraged to apply.

Language Pay Differential : Employees who speak one or more languages in addition to English and who use their language skill to assist the community, may receive additional pay.

More about the process can be found here.

Studies have shown that women and People of Color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description.

We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background.

If you are interested in applying, we encourage you to think broadly about your life experiences and qualifications for the role.

Have a question?

Contact Information :

Hannah Zeilenga, Recruiter

Bureau of Human Resources

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The following minimum qualifications are required for these positions :

1. Ability to promote a welcoming and friendly atmosphere.

2. General knowledge of assigned recreation area.

3. Ability to communicate effectively with diverse groups of people.

4. Ability to recognize and respond to safety and emergency situations.

5. Ability to problem-solve and respond to customer concerns.

NOTE :

This is an open and continuous recruitment for year-round employment. This means interview and hiring dates are not set at this time, and will depend on position need and availability.

Eligible applicants will only be contacted when positions become available.

Step 1 : Apply online between July 15, 2024 December 30, 2024

Required Application Materials :

• Work History
• Answers to the Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials :

If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc.

by the closing date of the recruitment.

Application Tips

• Your responses to the supplemental questions should include details describing your education, training and / or personal or professional experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your work history should support the details described in your responses to the supplemental questions. Do not attach materials not requested .
• Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

Step 2 : Minimum Qualification Evaluation : Week of July 22, 2024, and weekly thereafter.

An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their work history and supplemental questions.

Your work history and answers to the supplemental questions will be the basis for our pass / fail evaluation of your qualifications for participation in the next step.

Incomplete or inappropriate information may result in disqualification.

You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result.

Please read the City of Portland Administrative Rule 3.01 for complete information.

Step 3 : Establishment of Eligible List : Week of July 22, 2024, and weekly thereafter.

Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4 : Selection (Interview) : Eligible applicants will only be contacted when positions become available.

Hiring bureau will review and select candidates for an interview

Step 5 : Offer of Employment : Eligible applicants will only be contacted when positions become available.

Step 6 : Start Date : A start date will be determined after all conditions of employment have been met.

• Timeline is approximate and subject to change. Click here for additional information regarding the following :
• City of Portland Core Values
• Recruitment Process Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations
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