Position
We are seeking a Field Service Supervisor for our office in Beaverton, OR.
Primary Objectives / Scope : Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting;
Promote Service Techs productivity and job-related personal growth.
Essential Job Duties
- Routinely demonstrates and creates a helpful and positive work culture
- Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors
- Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct
- Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
- Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
- Maintain technical knowledge on all products
- Make recommendations to Field Service Manager for any identified service training needs
- Assist Sales department with sales demos as requested
- Handle service calls in the event that the open call load is high
- Other duties assigned as needed
- Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees;
Qualifications
- Excellent communication skills, verbal and written; strong customer service skills
- Strong relationship management skills with customers, vendors and employees within the company required
- Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
- Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
- Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
- Must have strong ethics and work as an effective, collaborative team member
- Computer literacy and experience working with MS products : Outlook, Excel and Word
- Ability to work evenings and weekend hours during peak periods
Experience
- Associate’s degree or equivalent
- 3+ years related experience required, industry experience preferred
Pacific Office Automation Benefits
- Advancement and growth into leadership roles
- Team-player environment
- Medical / Dental / Vision / Life insurance plans
- Matched 401k
- PTO, Vacation, Sick Leave
- FSA / HSA Programs
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