Desktop Support Technician III

Job Description

Job Description

Desktop Support Level III

FT Hourly SCA Position

Westover ARB

Veterans First Initiative, LLC (VFI) is a U.S. Government Contractor and IT Services Integrator that delivers Network, Unified Communications, Information Technology, and Cybersecurity Engineering and Infrastructure Solutions on a global scale.

VFI is certified by the Department of Veterans Affairs as a Service-Disabled Veteran-Owned Small Business (SDVOSB).

VFI seeks an experienced, professional Desktop Support III to support the Air Force Reserve Command (AFRC) Information Technology (IT) Services ONSITE at Westover, ARB.

All Candidates must possess a current DoD Secret Clearance or be capable of obtaining one. They must also be certified in Sec+.

Location : Westover ARB, Chicopee, MA

Schedule : Monday - Friday, Hours

Travel : Minimal, less than 10%

Duties and Responsibilities

The Desktop Support II is responsible for

• Diagnose and resolve customer-reported system incidents, problems, and events.
• Administer accounts, network rights, and access to systems and equipment.
• Troubleshoot system hardware and software.
• Skill in identifying possible causes of system performance or availability degradation and initiating actions needed to mitigate this degradation.
• Knowledge of systems administration concepts.
• Knowledge of the operations and processes for incident, problem, and event management.
• Knowledge of electronic devices (e.g., computer systems / components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems GPSs ).
• Knowledge of successful capabilities to identify the solutions to less common and more complex system problems.
• Develop a trend analysis and impact report.
• Knowledge of cloud computing service models, such as Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
• Knowledge of iOS and Android Operating Systems
• Knowledge of VMware WorkspaceOne Mobile Device Manager
• Troubleshoot VMware WorkspaceOne enrollment issues
• Troubleshoot VMware WorkspaceOne Application Assignment issues

Required Qualifications

• Recommend 3+ years of experience managing network modernization work or system projects of similar scope and complexity
• Experience as a desktop support technician or equivalent.
• Capabilities needed to deliver in-person and remote IT aid.
• Fantastic installation, diagnostic, upgrade, and restoration abilities.
• Excellent vertical and lateral thinking.
• Superb time management skills.
• Clear written and verbal communication.
• Forbearing, flexible, and supportive
• Sec+ Certification

Required Education / Experience

• Active DoD Secret clearance
• VFI offers competitive compensation and comprehensive benefits packages, including medical, dental, and vision insurance;
• employer-paid life, short-term, and long-term disability insurance; retirement plans with employer contributions; paid time off;

holidays; opportunity for advancement; and a respectful and collaborative work environment.

Application Instructions : Please apply on our website at : www.vetfi.com / careers.

VFI is an equal opportunity employer and makes employment decisions without regard to race, religion, national origin, color, gender / gender identity, sexual orientation, disability or protected veteran status.