Call Center Agent

Description

Job Title : Call Center Agent

Department : Customer Service

Location : Atlanta, GA

Job Type : Full-time

We are seeking a motivated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, resolving customer inquiries, and ensuring a positive experience with the company.

This role requires strong communication skills, problem-solving abilities, and a passion for helping others.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Make outbound calls to follow up on customer issues or provide information as needed.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a courteous and timely manner.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Meet performance metrics such as call handling time, customer satisfaction, and accuracy.
• Adhere to company guidelines and policies regarding call handling and customer interactions.
• Stay updated on new product or service changes to provide the best assistance.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional education is a plus.
• Proven experience in a customer service or call center environment is preferred.
• Excellent verbal and written communication skills.
• Strong active listening skills and the ability to empathize with customers.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficient in basic computer applications such as Microsoft Office and customer relationship management (CRM) software.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for professional development and growth

Welcome to Fresh Form Draft where imagination meets innovation in the world of architecture. Our firm is a dynamic and creative force that is dedicated to transforming spaces into living works of art.

With a passion for design excellence and a commitment to pushing the boundaries of architectural possibilities, we pride ourselves on crafting environments that inspire, elevate, and resonate with both aesthetics and functionality.

Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake.

Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.