Front of House Staff

The Counter clerk is responsible for tending to guests with preparing and serving a variety of beverages and baked goods.

Provides friendly, knowledgeable service to all guests.

Operations :

• Set up workstation with required tools, equipment and supplies according to standards
• Always seek to make guest experience memorable and positive, regardless of business level
• Greets guests warmly and assists in explaining the coffee drink and food menu, answering questions, providing knowledgeable guidance on retail items as needed
• Prepares and sells coffee drinks following Orwashers recipes and preparation techniques
• Maintains coffee bar inventory by replenishing coffee bean supply, coffee, brewing equipment
• Execut e all orders within a timely manner for tableside service
• Keeps equipment operating by following operating instructions, performing preventive maintenance, informing Management of necessary repairs
• Complete shift work (opening and closing checklists) thoroughly in accordance with department standards
• Inform General Manager of any sub-par product prior to the start of service
• Restock items that were depleted during the shift
• Manage proper storing temperatures according to DOH regulations
• Follow proper rotation procedures according to DOH regulations
• Updates knowledge and skills by participating in staff training opportunities
• Maintains sanitation to Department of Health standards; Keep work area clean and organized
• Informs General Manager immediately of any DOH or OSHA / workplace safety violations
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely
• Inform General Manager of any product, materials or equipment needs
• Be a team player support and assist your fellow team members whenever possible
• Completes other duties as assigned by management

Essential Functions :

• Able to lift 30+ pounds
• Fluent in both written and spoken English
• Must have basic math skills
• Maintain friendly, helpful and positive attitude at all times
• Polished personal presentation; Grooming meets Company standards, as outlined by Employee Handbook
• Communicates information effectively and efficiently
• Ability to comprehend and follow written and verbal direction
• Able to work nights, weekends and holidays, and variable schedule, per the needs of the business

Ability to walk, stand, and / or bend continuously and for extended periods as required to perform essential job functions

• Ability to perform essential job functions under pressure, maintains professionalism when working under stress
• Attends mandatory staff meetings
• Adherence to company, state, and county sanitation standards
• Strict adherence to posted schedule and clock in / out at times
• Unpack, stock, & organize all items in and around the restaurant to maintain highest level of cleanliness possible
• Perform all other related and compatible duties as assigned by the General Manager
• Adhere to all HR policies and procedures
5 days ago