The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and / or work is completed with final pricing.
ESSENTIAL JOB FUNCTIONS :
- Support the service team by maintaining complete job files, including correspondence relative to approvals, etc.,, which tie back to more prompt payment(s).
- Technician time keeping and review on a daily basis; submittal to payroll bi-weekly.
- Creation of repair orders to include customer concerns, contact info, unit info, etc.
- Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same.
- Maintain job files with all pertinent correspondence to each job.
- Daily yard checks and logs and update the customer accordingly
- Update daily key performance indicators (electronic and printed) to be posted in the shop.
- Interact with service management team, and technicians.
- Ensure fabrication materials are readily available in stock
- Allocate and pull parts for repairs orders
- Research and order parts to job spec
- Pickup parts as needed
QUALIFICATIONS :
- High School Diploma required; Associates or Bachelor's degree a plus
- Prefer at least 5+ years’ experience in a similar role
- Self-starter with excellent customer service skills
- Strong organizational and time management skills
- Detail oriented
- Strong written and verbal communication skills
PSC Benefits :
- 401(k) with match
- Medical, Dental and Vision Insurance
- Paid Time Off
- 10 Paid Holidays
- Tuition Reimbursement
- Parental Leave
Automotive Service Writer Manager
Customer Service: Handle all customer service complaints, negative online feedback,. Looking for a great career opportunity? MDP Automotive an automotive repair company hiring for a Service Manager role in Pinellas Park, FL. We are an automotive repair shop that been in business for more than 20 yea...
Service Writer
The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing. Support t...
Service Writer
Estimate the cost of service and repair orders and sell additional services necessary for the upkeep of our customer’s vehicles. As a Service Advisor at Maus, you will:. Communicate with our customers along every step of the way in the service process – from beginning to end. Actively li...
Service Writer
EquipmentShare is Hiring a Service Writer. Assist the service manager to manage customer damage and internal work orders. Maintain and nurture existing customer relationships to ensure our customers are 100% satisfied with the level of service and support they are receiving from EquipmentShare. You ...
Service Writer
Heavy Duty parts/service experience preferred. Someone who is driven to work efficiently and safely to provide the best service. We’re not only proud of our products and services, but we’re also proud of our employees and the team-oriented company we’ve built. If you also take pride in your work, yo...
Service Writer
The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing. Support t...
Project Manager I
Are you looking for a highly rewarding opportunity that provides extensive career growth opportunity? Gilbane is seeking a Project Manager I to be responsible for supporting the Senior Project Manager and/or Project Manager in the overall direction, completion, and financial outcome of a constructio...
Marketing Copywriter and Editor
Kforce has a client that is seeking a Marketing Copywriter and Editor in Tampa, FL. The Marketing Copywriter and Editor will be proofreading documents using PDF, Excel and vendor software. ...
Automotive Service Advisor
A DAY IN THE LIFE OF AN AUTOMOTIVE SERVICE ADVISOR. As an Automotive Service Advisor, you arrive each day determined to take excellent care of our customers while achieving sales goals. Following a service review conducted on their vehicle, you advise customers on tires, breaks, and other recommende...
Service Advisor
The Service Advisor determines services needed by accessing information obtained by technicians and referencing auto manufacture’s service intervals. Our Service department is looking for a Service Advisor to join our team. A Service Advisor provides estimated cost analysis of automo...