Office / Clinic Mgr

Overview

UnityPoint Clinic Supervisor

OBGYN Clinics (Waterloo, Cedar Falls)

FT, Monday-Friday - Daytime hours

The Clinic Supervisor is responsible for the coordination of day-to-day clinic operations in a medical office practice and monitors the activities of all office operations components to ensure the clinic meets its objectives.

The Clinic Supervisor reports directly to Clinic Administrators / Senior Clinic Administrators and advises and seeks consent from the organizations leadership team to coordinate and manage the activities in the clinic.

Responsibilities

• General Responsibilities
• Coordinate day-to-day clinic operations and provide day-to-day support to providers.
• Possess in depth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies, and procedures.
• Supervise assigned patient service representatives.
• Provide leadership within the clinic setting in order to ensure effective, efficient office operations, optimizing performance and continually improving quality of care in a vastly changing health care environment.
• Operational / Clinical Results
• Responsible for delegated accountability of department metrics.
• Perform other duties as requested by the organization’s management team and the providers to facilitate the smooth and effective operations of the office.
• Financial Results / Budget Responsibility
• Manage controllable expenses as assigned.
• Provide information to support budgeting process as requested.
• Strategy
• Be aware of what is happening in the clinic / department and the organization by attending clinic / department meetings, reading emails and regularly checking information on the organization’s intranet site.
• Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
• Support UnityPoint Clinic strategic initiatives as requested.
• Employee / Physician Relations / Performance and Talent Management
• Establish effective mechanisms of communication with staff, providers and patients to foster an environment of openness, trust, team work and staff development.

Schedule, conduct, and complete follow-up for monthly staff and provider meetings.

• Act as a liaison between physicians / providers and the organization’s leadership team to achieve effective communication and optimal operational processes.
• Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals;

and put the success of the team above own interests.

• First line decision maker with respect to employee relations situations; informing appropriate clinic administrator / senior clinic administrator of all employee situations and partnering with appropriate clinic administrator / senior clinic administrator on high level employee situations.
• Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility and protected health information when possible.
• Problem Solving / Decision Making
• Follow protocols and policies in decision making.
• Identify and resolve day-to-day issues related to position of oversight.
• Seek guidance from clinic manager as needed.
• Culture
• Create a culture of innovation, learning, teamwork and professional practice, consistent with the mission, vision and values of the organization.
• Compliance
• Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
• Maintain regular and consistent attendance at work.
• Maintain compliance with Personnel policies and procedures.
• Monitor all environmental conditions in order to secure protected health information.
• Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.

Qualifications

• Bachelor’s degree RN / LPN / AAMA or combination of education and experience required business and / or health care management degree preferred.
• Mandatory Reporter certification.
• CPR certification.
• Strong interpersonal skills.
• Strong computer skills.
• Strong supervisory and leadership skills.
• Strong verbal and written communication skills.
• Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise.
• Knowledge of personnel administration and patient relation principles.
• Preferred knowledge and experience with process improvement.
16 days ago