Disaster Restoration Project Manager

Company Overview

ServiceMaster Trifecta is a Second Responder, Emergency Service Business. Whose purpose and passion are to develop people, excel with customers, grow profitably, and honor God in all we do.

We all work together to become a top-performing service business, specializing in mitigation and restoration, that will reach $30M in revenue by 2030, placing us among the largest ServiceMasters in the nation.

Our clients are facility managers, property managers, insurance agents, and insurance adjusters. Our teammates are service partners, technicians, project managers, office managers, salespeople, and operations managers.

Every single team member plays a role that is critical to our success, and we can’t win without every position being filled with the right person in the right seat.

The right person in the right seat for the Disaster Restoration Project Manager role is described below.

You share and demonstrate the following Core Values :

• Communicate proactively - Listen more than you speak, anticipate questions before they're asked.
• Embrace technology - Utilize technology for productivity gains and to improve the client experience.
• Learn continuously - Keep learning new things and growing your knowledgebase.
• Serve with passion - External (with clients) and internal (with fellow employees)
• Find a way - Have a growth mindset and be accountable to solve difficult problems.

Job Shift : This position is scheduled between 7 : 30 AM - 4 : 30 PM, Monday through Friday, with rotating weekends. GENERALSUMMARY

Under the direct supervision of the Mitigation Manager, our Disaster Restoration Project Manager in Lexington, KY will be responsible for all key metrics of the Mitigation Department at the Lexington branch.

Effective communication with our customers, insurance adjusters, restoration crew, and management team will be critical.

The DR PM will ensure strict adherence to company policies and processes IAW all IICRC and insurance carriers’ guidelines.

ESSENTIAL JOB FUNCTIONS

• Manage jobs to set production labor and GM% goals.
• Manage crew time on jobs including overtime using QB Time.
• Review daily notes in CRM system by work crews for your jobs.
• Review drying progress in MICA, deodorization effectiveness & redecoration needed.
• Write and submit estimates for work performed using Xactimate and / or Symbility.
• Coordinate production crews for emergency responses; respond to and evaluate property for best stabilization response.
• Perform final walkthrough with Customer.
• Obtain Certificate of Satisfaction and Letter of Recommendation on all large losses.
• Assist in collection of payment on your assigned jobs per established procedures.
• Responsible for training and development of direct reports through established career paths.
• Obtain and retain required career path certifications as requested by the company; enrollment and / or membership fees will be provided.
• Train and develop subordinates.

COMPETENCIES

• Management skills
• Customer service
• Team Leadership

JOB SKILLS AND REQUIREMENTS

• 5+ Years of experience in Mitigation.
• Ability to read and interpret documents.
• Experience with database software, computers, and smart phones.
• IICRC Certifications a plus : WRT (Water Restoration Technician), FSRT (Fire and Smoke Restoration Technician) and ASD (Applied Structural Drying)
• Valid driver's license and satisfactory driving record

OTHER DUTIES AND RESPONSIBILITIES

• Perform all job assignments in accordance with task specifications and standard operating procedure. Work is to be performed efficiently and to ServiceMaster standards of quality.
• Work to ensure the safety of all company personnel as well as customers.
• Ensure all work complies with OSHA safety standards.
• Assist in reduction and control of all company expenses.
• Work On-Calls as assigned.
• Provide backup support to other production managers and Scheduling Department.
• Attend and contribute to all meetings.
• Ensure readiness with all required tools, equipment, infrared, safety equipment, paperwork, etc.
• Inform immediate supervisor of all time off required by submitting day off request form.

WORKING CONDITIONS / PHYSICAL DEMANDS

• Must frequently stand, walk, sit, use hands to handle or grasp, reach with hands and arms, talk, hear, smell and carry up to 10 lbs.
• Occasionally required to stoop, kneel, crouch, or crawl.
• Occasionally required to lift and carry anything over 25 lbs. The heaviest item usually pushed or pulled is a dehumidifier weighing 60-70 lbs.
• No special vision requirements.
• Work in environment with no heat or electricity. Exposure to loud equipment and varying temperatures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.

The above is not intended to be an exhaustive list of all responsibilities and duties required.

Featured benefits

• Dental insurance
• 401(k) w / company match
• Medical insurance
• Vision insurance
• Performance based bonuses

Compensation : $55,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access.

By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.