Optometric Technician

About the Job

Optometric Technicians work in conjunction with the doctors to perform activities involving patient care, pre-testing, post-exam duties, FDT testing and maintain the doctor's appointment schedule in a manner that delivers a professional, pleasurable patient experience.

Duties & Responsibilities

• Performs preliminary evaluation of patients prior to exam by the OD, such as dilation, topicals, diagnostic medications, etc.
• Perform verbal interview with patient prior to visit with OD to determine medical issues and reasons for their visit for communication to OD prior to appointment
• Assists ODs to care for patients in a timely, effective manner, as closely to appointed schedule as possible
• Instruct patients on medical care as prescribed by the doctor's treatment plan and schedules follow up appointments as needed
• Discusses Lasik with patients and identifies patients interested in Lasik by reviewing patient information forms
• Schedules referral appointments with Ophthalmologists, Crown Diagnostic, Laser Center and completes appropriate paperwork
• Records and maintains patient records / files in compliance with company, federal, and state policies (HIPAA)
• Respond to patient's telephone inquiries regarding medication, treatment, problems referring to the OD as necessary
• Identifies candidates for FDT testing per company standards of care
• Completes proper coding of procedures for payment collection
• Participates in Practice meetings / projects as requested
• Ensures that maximum OD utilization occurs thru pre-appointment confirmation, daily appointment confirmation, contacting patients from recall listings, partnership with the manager's outreach, etc.

in an office without a PCC)

• Calls all no shows or cancelled patients to reschedule appointments (in an office without a PCC)
• Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory
• Performs end of day responsibilities to include opti-schedule wrap-up, end of day checklist, etc.
• Makes recommendations for efficiencies, processes, etc. which will deliver either quality, cost savings, and / or profitability improvements within the Practice and / or across the organization
• Performs other duties within the Practice as requested and as time allows

Requirements

• High School or GED qualification
• Entry level PC skills to include MC Office, Windows, and Word Processing
• Demonstrated ability to work successfully in a team environment, functioning for the good of the team over the individual
• Excellent verbal and written communication skills to effectively and professionally collaborate with co-workers and patients

Preferred Qualifications :

• Experience evaluating patients for eye exams and dispensing eye exam medication
• Familiarity with medical terms associated with eye treatment
• Experience maintaining patients' records / files per HIPAA regulations

Physical Demands

This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Travel Requirements

Negligible